Assistant Manager

Job Description

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for managing the Collection hardship tele calling unit, responsible for actioning customer requests for collections hardship tools such as settlement, restructuring, reinstatement, CIBIL clean-up, received from internal Reporting Channels like Helpline/Corro/CEO Desk/Social Media etc.

Role Accountability

1. Execute timely and accurate lien invocation of eligible secured card accounts from SBI & associate banks.
2. Regular interaction and strong follow-up with Banks FPR's across locations for execution of lien invocation.
3. Evaluate and report accounts not fulfilling defined parameters as per defined policy.
4. Execute secure card lien invocation related requests raised on Cardone within TAT.
5. Monthly reporting & tracking of lien invocation along with balances to relevant stakeholders.
6. Analyze and report accounts on which lien invocation is rejected.
7. Regular follow-up with ACM, ASM, and Branch Manager to recover collection dues on SME accounts.
8. Prepare and execute dunning letters for Employee / VIP / Corporate accounts as per defined process and communication plan.
9. Ensure wing-to-wing closure of customer accounts that have opted for hardship tool (restructuring/reinstatement) with utmost accuracy.
10. Validate eligibility and financial documents submitted for restructuring requests.
11. Generate RE/RI letters as per required tenure and EMI plan agreed with customer.
12. RE booking on system post validation of customer acknowledgement.
13. Raise accounts for re-instatement of accounts post payment validation as per RI letter.
14. Initiate CIBIL clean-up requests post payment validation as per offer letter.
15. Track closure of requests from operating teams related to RE/RI documents and acknowledgement.

Measures of Success

1. Secured Lien Invoke success Rate
2. Accurate SR Closure
3. Accurate Financial Transaction Reporting
4. 100 % Coverage on Reinstatement Requests
5. Process Adherence as per MOU

Technical Skills / Experience / Certifications

Wing to Wing Process understanding of Collections and hardship tools

Competencies critical to the role

1. Analytical Ability
2. Process Orientation
3. Detail Orientation
4. Stakeholder Management

Qualification

Graduate/Post Graduate in any discipline

Preferred Industry

FSI

---