Centre Head – B2C Programs

Job Description

Role Overview

The Centre Head will be responsible for managing the overall operations and performance of the training centre. The role involves driving student enrolments, ensuring high-quality training delivery, maintaining compliance standards, and achieving business targets for B2C programs. This position requires strong leadership, business development skills, and the ability to deliver an excellent student experience.

Key Responsibilities

- Business & Revenue Growth
- Drive student enrolments for B2C programs through effective outreach and marketing activities.
- Achieve monthly and annual revenue targets for the centre.
- Build and maintain partnerships with local institutions, corporates, and community groups for lead generation.
- Centre Operations
- Oversee day-to-day centre management including admissions, counselling, and student services.
- Ensure smooth scheduling and delivery of classes as per program guidelines.
- Maintain infrastructure, technology, and resources for seamless operations.
- Team Management
- Lead, motivate, and guide counsellors, trainers, and support staff to deliver on business and academic goals.
- Monitor performance of the team, provide regular feedback, and support professional development.
- Student Engagement & Quality Assurance
- Ensure a positive learning environment and address student concerns promptly.
- Monitor training quality and ensure compliance with academic and operational standards.
- Drive student satisfaction, completion rates, and successful outcomes.
- Reporting & Compliance
- Track and report key performance indicators (enrolments, revenue, attendance, feedback).
- Ensure adherence to organizational policies and statutory requirements.

Qualifications & Skills

- Graduate/Postgraduate in Business, Education, or related field.
- 58 years of experience in managing training centres, skill development, education, or related sectors.
- Strong business acumen with experience in sales and revenue generation.
- Excellent leadership and team management skills.
- Strong communication and interpersonal abilities.
- Ability to work under targets and deliver results.

Key Competencies

- Result-oriented mindset
- Customer-centric approach
- Strong problem-solving and decision-making ability
- High level of ownership and accountability

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