Associate, Specialist, Collections, Risk Management Group

4 weeks ago

Chennai Tamil Nadu, India DBS Bank Full time

Business Function Risk Management Group works closely with our business partners to manage the bank s risk exposure by balancing its objective to maximise returns against an acceptable risk profile We partner with origination teams to provide financing investments and hedging opportunities to our customers To manage risk effectively and run a successful business we invest significantly in our people and infrastructure Responsibilities Manage collection activities of assigned location through team and collection agencies Ensure the DCA complies with Bank s Outsourcing requirement Review investigates customer complaints on DCA Review customer s settlement proposal when raised by the DCA Perform Controlled Self-Assessment on the DCA on a month on month basis Capacity planning for DCA s from time to time Check on timely account allocation to the DCA Tracking of daily Tele-caller Field collector productivity by maximizing payment recoveries from Delinquent accounts Sample Call monitoring of calls made by Tele-callers give feedback to DCA staff on further improvement Knowledge of managing dialers in the past would be an added advantage Checking of Invoices raised by DCA and tracking for timely payment to DCA s Any other responsibility assigned to him her from time to time by the Supervisor Execution of legal remedies like sec 138 SARFAESI Act etc on defaulting customers for recovery of outstanding Additional Responsibilities Working on implementation of Collection Management system for India Consumer business UAT Testing of various modules of Collection Management system CMS Testing of mobility solution Agency Management module as part of the CMS implementation Liasoning with local regional technology team for timely delivery of various Collection system module Acting as a back-up to system administrator for CMS Preparing training document for Collection Management system Requirements At least 10 years of experience in Retail Collection Mortgages Unsecured Loans Credit Cards Small Business Loans Graduate Post Graduate along with sound domain knowledge in Retail Collections

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