Student Support Executive

2 weeks ago

Hyderabad, Telangana, India Global University Systems Full time

Company DescriptionGlobal University Systems GUS is focused on becoming one of the world s most dynamic inclusive and diverse education organisations GUS is an international network of higher education institutions brought together by a shared passion for accessible industry-relevant qualifications GUS delivers a wide variety of programmes including bachelor s degree programmes master s degree programmes professional training English Language training and corporate executive education When someone chooses to study at one of our institutions- whether on campus in Europe North America or even in their own home - they re joining a network of 100 000 students worldwide When you decide to work with GUS you will be joining an industry leading global organisation that has a reach in over 150 different countries PositionWe are currently seeking a dedicated and empathetic Student Support Executive SSE to join our team responsible for providing exceptional support throughout the student journey within our educational institution The SSE will play a pivotal role in ensuring first-contact resolution for student inquiries driving application completion and assessing admission fitment to ensure alignment with our institution s values and goals Moreover the role entails actively engaging with students to drive offer acceptance and timely deposits ultimately contributing to the enhancement of our enrolment rates student satisfaction and retention rates If you possess strong communication skills a passion for student success and thrive in a dynamic and collaborative environment we invite you to apply for this rewarding opportunity Student Engagement Application Management Ongoing support Once a student application is received it s essential to provide ongoing support to ensure that they continue to succeed This will involve proactive outreach answering questions providing resources and troubleshooting issues Build long-term relationships that benefit both the customer and GUS Own overall student application lifecycle management on regions assigned which includes managing onboarding training increasing adoption ensuring retention and high levels of student satisfaction Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services Maintain and develop student success strategies and best practices as well as student support content with the help of the creative team Communicate effectively with both internal and external senior-level management to understand student needs maximize retention and communicate learnings Maintain student success metrics and data as directed Developing programs and procedures to enhance student experience process productivity and performance Liaison with stakeholders at various levels and help the team complete accurate enrolment promptly while delivering world-class service to our students Respond promptly and professionally to student inquiries across multiple communication channels including email chat and phone Provide accurate and comprehensive information regarding application statuses program details campus amenities city insights and immigration procedures Guide potential students to relevant online resources for VISA applications and other institution-specific information Assist in effectively resolving student issues and concerns to ensure a positive experience throughout their academic journey Collaborate with internal teams to streamline processes and enhance the overall student experience Utilize Salesforce CRM to maintain precise records of student interactions and derive insights for process enhancement Stay updated on program offerings institutional policies and immigration regulations to offer informed assistance to students Contribute to the development of support resources and documentation tailored to students needs Focus on student retention by proactively identifying and addressing student issues and delivering excellent customer service Drive student conversion by understanding their needs and providing personalized support to guide them through the application process Requirements Bachelor s Degree or MBA 3 Years of experience in Customer Service experience Student Recruitment Business Development International Student Recruitment Student counselling Customer Service Experience Proven experience in providing excellent customer service preferably in a fast-paced environment Communication Skills Strong verbal and written communication skills to effectively interact with students parents and colleagues Problem-Solving Abilities Ability to quickly analyze student inquiries and provide appropriate solutions demonstrating strong problem-solving skills Attention to Detail Keen attention to detail to ensure accuracy in handling student applications documentation and inquiries Admissions Process Knowledge Familiarity with the admissions process in educational institutions including application procedures and admission criteria Sales or Marketing Skills Experience in sales or marketing roles can be beneficial for driving offer acceptance and timely deposits Empathy and Patience Ability to empathize with students needs and concerns demonstrating patience and understanding in resolving issues Teamwork Collaboration skills to work effectively with colleagues across departments to streamline processes and improve the overall student experience Tech-Savviness Comfortable using various software applications and platforms for student management communication and documentation Education Background While not always mandatory a background in education counselling or related fields can be advantageous in understanding student needs and providing appropriate support Evening Shift EMEA and North American Regions Other informationPlease note this position is only available on our Consultancy agreement We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company We will screen all applicants and select candidates whose qualifications meet our requirements We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process Please share your CV in English We wish you every success GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex race disability age sexual orientation or religion or belief Global University Systems

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