Associate Director

3 weeks ago

Hyderabad Telangana, India Firstsource Solutions Full time

Job Title Business TransformationLevel Mid-managementHiring Location India - HyderabadDepartment Group Business Transformation - BFSIBusiness Unit BTOTravel Required NoSalary Range Sub Process Voice Non Voice -GradeDReporting To AVP - BTOResponsibilities Developing and Executing Key Process Improvement Digital Transformational Project Roadmaps for the aligned businesses Conduct process discoveries analysis of existing processes systems and workflows to identify potential bottlenecks and opportunities for digital transformation using RPA AI and workflows Develop and implement strategies to drive digitization automation and process improvement initiatives Assess Identify and deploy intelligent automation through generative AI Conversational bots to the aligned automation Ability to analyse customer behaviour based on NPS CSAT Suggest significant changes through digital transformations Map customer journeys and identify issues opportunities for process re-engineering and digital enhancement Engage with senior stakeholders to understand their requirements conduct RCA to identify opportunities deploy solutions and provide regular updates on progress Identify opportunities to improve business profitability and deploy solutions Engage with Clients to identify opportunities and drive Key business priorities Coach mentor Green Belts Provide innovative leadership in driving quality performance Ensure the use of problem solving and root cause analysis where necessary Deploy framework to improve Process performance on the shop floor Lead VSM and Problem-Solving Workouts with the various businesses Monitor audit the deployed processes for effectiveness efficiency Responsible for generating business impact for the clients using the CI methodologies and frameworks Create transformation roadmaps for RFPs Key Performance Indicators Support in leadership projects at an organizational level for deep analysis presentations and project management Value delivered through projects in support functions Automation identification and deployment support Project Management and Process Improvement Facilitating change Facilitate Idea generation and idea management Supporting training delivery as required Qualification ExperienceCritical Art of story Telling Experience in preparing Leadership review decksLSS Green Belt Certification or Management Consulting ExperienceStrong analytical problem solving facilitation and project management skillsExperience in Value Stream MappingExperience in facilitating problem solving workshops kaizen events Design sprints Automation experienceKnowledge on Generative AI process mining tools and RPA toolsBPO KPO experienceDesirable Black Belt Certification or equivalentAgile CertificationKnow HowCritical MS OfficeDesirable Power BICelonisPersonal Attributes Traits Socially confident Self-driven Decisive and action oriented Critical thinker Eager to learn Resilient Competencies Excellent analytical skills via excel or any statistical tool Excellent presentation skills Change Management Fostering Partnerships with stakeholders Managing Transformation Leading Teams Working Across Boundaries To be updated by the recruiter

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