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[Apply in 3 Minutes] Fitness Manager
4 weeks ago
Job Description – Fitness Manager (WTF Gyms)
Position Overview
The Fitness Manager will be responsible for overseeing all fitness-related operations across assigned WTF Gyms. This role ensures smooth day-to-day functioning of personal training (PT), group classes, and overall member engagement while driving revenue growth through PT sales. The Fitness Manager acts as a bridge between trainers, members, and senior management, ensuring high service standards, staff performance, and operational excellence.
Key Responsibilities
1. PT Revenue & Business Growth
- Drive personal training (PT) sales targets across all trainers in the gym.
- Plan and monitor monthly, quarterly, and annual PT revenue goals in alignment with company targets.
- Ensure trial-to-conversion tracking for PT and close sales gaps through intervention.
- Conduct periodic sales huddles with trainers to align them with revenue goals.
2. Team Leadership & Staff Management
- Supervise, mentor, and motivate a team of fitness trainers.
- Monitor trainers’ attendance, grooming, and adherence to WTF Gym SOPs.
- Handle trainer hiring, onboarding, and performance reviews in coordination with HR.
- Create and execute training programs to upgrade trainer skills (anatomy, exercise science, client handling, sales techniques).
3. Member Engagement & Retention
- Oversee member onboarding sessions, fitness assessments, and trial workouts.
- Monitor the quality of PT sessions and overall client satisfaction.
- Implement retention strategies like follow-up calls, fitness challenges, and member progress tracking.
- Handle escalations and resolve member complaints related to PT services.
4. Operational Excellence
- Conduct regular audits of PT sessions, trial sessions, and workout floor engagement.
- Ensure safety standards and correct form demonstration across all workout areas.
- Oversee scheduling of PT sessions and trainers’ availability to maximize utilization.
- Maintain accurate reports on PT revenue, trainer performance, and member feedback.
5. Reporting & Coordination
- Submit weekly and monthly reports on PT performance, revenue, and trainer activity to the Regional Fitness Head.
- Coordinate with Front Desk & Sales Teams for PT package pitching and follow-up.
- Work closely with Cluster Managers and Regional Manager – Fitness Operations & PT to bridge gaps and ensure consistency across branches.
Key Skills & Competencies
- Strong knowledge of exercise science, anatomy, and nutrition.
- Proven track record in PT sales and fitness operations management.
- Leadership and people management skills.
- Excellent communication and customer service abilities.
- Ability to analyze performance reports and take corrective actions.
Qualifications
- Bachelor’s degree or certification in fitness (ACE, NASM, ISSA, ACSM, or equivalent).
- 3–5 years of experience in managing fitness operations or PT teams.
- Prior experience in a large-format gym or fitness chain preferred.
Growth Path
- Fitness Manager → Regional Manager – Fitness Operations & PT → National Head – Fitness Operations.
