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High Salary Lead II

4 weeks ago

Thiruvananthapuram, Kerala, India UST Full time
Job Description

Role Responsibilities:

- Design and develop conversational AI solutions using Google Dialogflow.
- Integrate Looker for data visualization and reporting to enhance AI insights.
- Collaborate with contact center teams to integrate Dialogflow with CVP and ICM systems.
- Continuously improve AI interactions based on user feedback and performance metrics.

Job Requirements:

- Minimum 3 years of experience in developing conversational AI solutions using Google Dialogflow.
- Proficiency in Looker, with strong analytical and problem-solving skills.
- Knowledge of CVP and ICM systems, with a solid understanding of contact center technologies.
- Strong communication skills and ability to collaborate effectively with stakeholders.