Network Services Practice Head

Network Services Practice Head (Global)

Location: Global (Remote/Hybrid); travel to client sites worldwide (10–25% as needed)

Reports to: VP/Director, Infrastructure & Cloud Services

Team size: ~20 engineers/architects (with scope to scale)

Practice: Enterprise Networking & Security

Role Summary

Teceze is seeking a senior Network Services Practice Head to lead our global Enterprise Networking practice, serving a diverse international client base. You will own practice strategy, solutioning (pre‑sales to delivery), and execution of large, multi‑region network transformation programs spanning campus, wireless, data center, and cloud edge. You will be accountable for high‑quality HLD/LLD deliverables, adoption of Cisco and Aruba technologies (including SDA, ISE, ACI, SDN), and modern security architectures such as ZTNA and SASE. This role blends hands‑on technical leadership with people leadership, commercial ownership, and delivery governance.

Key Responsibilities

Practice & Strategy

- Define and execute the global Enterprise Networking strategy (offers, pricing, delivery model, tooling, accelerators, and playbooks).
- Own practice KPIs (revenue, margin, utilization, CSAT/NPS, on‑time delivery) and quarterly operating plans.
- Build capabilities and career paths for a 20‑member team (architects, engineers, project managers), with a focus on certifications and cross‑skilling.

Client Engagement & Solutioning (Pre‑sales → Delivery)

- Lead discovery, assessments, and workshops; shape the solution and own the HLD/LLD.
- Produce SoWs, BoMs, ROM/T‑shirt sizing, delivery plans, and migration strategies; support RFP/RFI responses and executive presentations.
- Serve as the executive technical sponsor for strategic accounts; align solutions to business outcomes, risk, compliance, and cost.

Program Delivery & Governance

- Govern multi‑tower, multi‑region programs (campus, WLAN, DC, WAN/edge) with formal PMO rigor.
- Establish delivery standards for design reviews, change/migration windows, rollback plans, and acceptance criteria.
- Drive incident/problem management excellence and handover to operations with runbooks and SLAs.

Architecture, Design & Quality

- Author/review HLDs (reference architectures, segmentation, QoS, routing, security, availability) and LLDs (config templates, addressing/VLAN plans, device‑level parameters, Visio diagrams).
- Champion Cisco and Aruba best practices across SDA/DNA Center, ISE, ACI/APIC, Aruba Central/AirWave, ClearPass, and SD‑Access/SDN frameworks.
- Design secure edge patterns leveraging ZTNA and SASE; integrate with identity, endpoint, and SOC tooling.
- Define test plans (PoC/Pilot), performance benchmarks, and success criteria.

People Leadership

- Lead, mentor, and performance‑manage ~20 engineers/architects; run hiring, workforce planning, and vendor/partner coordination.
- Foster a culture of documentation, automation, and continuous improvement.

Technical Scope

- Enterprise Networking: Campus (L2/L3, VXLAN/EVPN), wireless (controller/Cloud‑managed), WAN/SD‑WAN, network automation/IaC (Git‑based workflows).
- Data Center Networking: Cisco ACI (APIC, contracts, tenants), NX‑OS, spine‑leaf; fabric overlays/underlays; DC interconnect.
- Access & Policy: Cisco SDA (fabric, VN/SGT), ISE (802.1X, BYOD, posture), Aruba campus/wireless, ClearPass policy.
- Security Edge: ZTNA, SASE (e.g., Zscaler/Prisma/Netskope), DNS security, micro‑segmentation, Zero Trust patterns.
- Tooling: Cisco DNA Center, Prime (legacy), APIC, ThousandEyes/AppDynamics, Aruba Central/AirWave, Wi‑Fi survey tools (Ekahau), Visio, Terraform/Ansible (preferred).
- Documentation: HLD/LLD, migration/runbooks, as‑built, operational SOPs.

Required Qualifications

- 12+ years in Enterprise/Datacenter Networking with 5+ years in leadership or practice management.
- Proven track record delivering global network transformations (multi‑region) with ownership of HLD/LLD and migration cutovers.
- Deep hands‑on expertise with Cisco (SDA, ISE, ACI, DNA Center) and Aruba (campus, wireless, Aruba Central/ClearPass).
- Strong understanding of SDN, segmentation, QoS, routing protocols, WLAN design, and DC spine‑leaf architectures.
- Experience implementing ZTNA/SASE and integrating identity‑centric access controls.
- Excellent stakeholder management and executive communication skills; ability to translate business goals into technical outcomes.
- Willingness to travel internationally (approx. 10–25%).

Preferred Qualifications & Certifications

- Cisco: CCIE Enterprise Infrastructure / Security, CCDE (nice to have).
- Aruba: ACDX, ACMX (or equivalent senior design/mobility certifications).
- Security/Frameworks: CISSP (preferred), TOGAF (beneficial), ITIL Foundation.
- Experience with automation (Terraform/Ansible), CI/CD for network changes, and observability (ThousandEyes, AppDynamics).
- Exposure to cloud networking (AWS/Azure/GCP) and hybrid designs.

KPIs & Measures of Success

- Practice gross margin, utilization, and on‑time/on‑budget delivery.
- Design quality (defect escape rate), change success rate, MTTR, and SLA attainment.
- Client NPS/CSAT, executive stakeholder satisfaction, and referenceability.
- Team certification progress, attrition, and hiring velocity.

#teceze #itservices #network

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