Customer Master Team Lead

4 weeks ago

Hyderabad, Telangana, India Amgen Inc Full time
Job Description

- Lead and manage day-to-day Master Data Management (MDM) operations, including data validation, cleansing, and enrichment.
- Oversee data governance practices to ensure compliance with internal standards and regulatory requirements.
- Collaborate with cross-functional teams, including IT and business units, to resolve complex data issues and improve workflows.
- Implement and drive continuous improvements in MDM processes to enhance data accuracy, quality, and operational efficiency.
- Lead data migration, integration projects, and system upgrades to maintain data consistency across platforms.
- Monitor and report on key performance indicators related to master data quality and operational success.

Basic Qualifications:

- Bachelor's degree in a STEM discipline.
- 7-8 years of experience with enterprise applications like SAP, Oracle, and proven experience in Customer Master data management and data governance.
- Proven experience, preferably in healthcare or biotech supply chain.
- Proficiency in MS Office and visualization tools like Spotfire, Tableau, Power BI.
- Strong analytical skills with the ability to collaborate cross-functionally and resolve data issues.
- Experience in leading and handling successful teams.

Preferred Qualifications:

Must-Have Skills:

- Expertise in master data management processes and data governance.
- Solid understanding of SAP ECC and proven experience in data implementation/integration projects.
- Master data knowledge in Customer Master domain (Material and Production Master knowledge is a plus).
- Ability to lead cross-functional teams and set data strategy for master domains while driving prioritization across projects.
- Strong understanding of data governance frameworks and regulatory compliance standards (e.g., GDPR, HIPAA, GxP).
- Excellent problem-solving and analytical skills focused on improving data accuracy and quality.

Good-to-Have Skills:

- SAP S/4, SAP MDG, SAP TM experience.

Professional Certifications:

- Certifications in relevant data management or governance frameworks (preferred).

Soft Skills:

- Excellent analytical and troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to work effectively with global, virtual teams.
- High degree of initiative and self-motivation.
- Ability to manage multiple priorities successfully.
- Team-oriented with a focus on achieving team goals.
- Strong presentation and public speaking skills.

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