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Account Delivery Manager
4 weeks ago
Job Title: Account Delivery Manager - BFSI
Experience: 16+ Years
Domain: BFSI with Fixed Bid/Fixed Price exp
Job Location: Mumbai, India (On Site)
Job Description:
A Senior level Account Delivery Manager to manage a portfolio of predominantly India-based BFSI accounts ranging from small accounts, where there are less than 10 resources, to medium ones with 250+ resources. The individual should be passionate about delivery management and client satisfaction, and should preferably be from a technical background with experience on Agile based software development, Fix bid programs & T&M.
Required Skills:
- Experience in managing deliveries for India / Middle East based Customers and Primary experience managing Fix-bid programs.
- Good experience in delivery management on various models including ADS, AMS, T&M and Managed T&M.
- Should have strong experience working in Financial Domain.
- Good experience in heading and managing transformation initiatives.
- Manage Customer expectations and ensure high Customer Satisfaction.
- Build positive and productive working relationships with customers for business growth, maintain customer governance rigor, Serve as primary contact for customer inquiries and concerns.
- Review MSAs and Write Scope of Work for SOWs.
- Perform customer negotiations for establish and billing rates.
- Review customer orders, plan and coordinate delivery activities
- Manage Revenue Recognitions with a focus on Margin improvement
- Understand of Talent market and hire right resources for various positions
- Manage Employee expectations, ensure employee satisfaction, and control attrition
- Ensure that team maintains high level of competence and operational excellence
- Work with managers and leads to evaluate the performance of team members and determine training needs.
- Analyze and troubleshoot delivery issues in a timely fashion
- Manage multiple delivery teams to ensure timely and accurate customer deliveries
- Oversee activities of delivery teams and provide direction and guidance as needed
- Develop process improvements to achieve cost effectiveness and time saving
- Report delivery status to customers and senior management, and maintain required delivery documentations
- Understanding of technology nuances would be an added advantage
Behavioral Skills:
1. A highly motivated person who is passionate about collaborating with others to drive results, and can motivate others to do the same
2. Should possess excellent communication skills
3. Should exhibit excellent Leadership and Stakeholder management skills
4. A team player who is open-minded, proactive and process-driven
Certification:
Candidates with PMP, ITIL or similar certifications will have an advantage
About Mphasis:
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).
Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
