Residential Engineer

7 days ago


Kolkata, India Sify Full time

Job Description - Act as thefirst point of contact (L1)for any issues related to video conferencing (VC) and unified communications. - Providetelephonic/electronic supportfor incident reporting, service requests, and status updates. - Troubleshoot basic functional issues and escalate tickets if required. - Manageservice requests, user rights assignments/modifications, and periodic rights monitoring. - Classify incidents and requests (functional clarification, bug, or change request). - Provide support duringsetup of video conferences/teleconferences/events, including technical assistance and coordination. - Maintaincleanliness and presentation of AV rooms, stores, and equipment. - Inventory Management: Track and maintain accurate IT asset records through their lifecycle. - Deploy and revoke user hardware assets during onboarding and exit processes. - Prepare and maintain reports: - Daily Checklist - Weekly Checklist - Monthly Inventory Report - Quarterly Preventive Maintenance Report - Support alert monitoring and preparehealth check reports. - Ensure availability duringNIC office hours(may extend depending on requirement). - Replace if performance is not up to the mark, as per NIC's discretion. Required Qualifications - Bachelor's degree inComputer Science, Engineering, or a related field, or equivalent work experience. - 12 yearsof experience in unified communication services such asCisco, Avaya, MS Teams, Zoom, orSkype for Business. - Certification inUnified Communications (e.g., CCNA Collaboration)is preferred. - Note: If not certified, the candidate must complete CCNA Collaboration within 6 months of onboarding. - Strong knowledge inimplementation, integration, and troubleshootingof UC solutions and basic networking. - Excellentcommunication and interpersonal skills.


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