Site Reliability Engineer

Job Description LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself. Job Description: Site Reliability Engineer (Platform Engineer) Mid Level (L2) Location: India (Remote / Hybrid Bengaluru, Hyderabad, Pune, or Chennai) Overview: We are seeking a Mid-Level Site Reliability Engineer (SRE) to join our global Platform Engineering team. As an SRE, your primary responsibility is to ensure that our platform is reliable, scalable, and performant. You'll be the bridge between development and operations designing automation, improving observability, and maintaining the health of our production systems. You should have what it takes to ask the right questions, identify potential risks early, and raise flags when necessary to maintain a culture of reliability and continuous improvement. You will: - Collaborate closely with Developers, QA, and Product teams during sprint planning to understand release plans, dependencies, and infrastructure requirements. - Participate in the application release cycle, ensuring deployments are automated, consistent, and reliable. - Manage and operate Kubernetes clusters in Google Kubernetes Engine (GKE) and Amazon Elastic Kubernetes Service (EKS). - Develop and manage Terraform modules for provisioning and configuring cloud infrastructure across GCP and AWS. - Standardize service deployments using Helm for templating and versioned releases. - Build and enhance observability with Prometheus, Grafana, and Datadog to monitor application and platform performance. - Design, implement, and maintain GitLab CI/CD pipelines for build, test, and deployment automation. - Drive an automation-first culture by developing scripts and tooling in Python, Go, or Shell to minimize manual effort and improve efficiency. - Participate in a 24/7 on-call rotation, ensuring quick detection, mitigation, and resolution of incidents. - Perform root cause analysis (RCA) and contribute to post-incident reviews to prevent recurrence. - Proactively identify reliability or scalability gaps, raise early warnings, and partner with teams to address systemic risks. You have: - 5-8 years of experience as a Site Reliability Engineer, Platform Engineer, or DevOps Engineer. - Hands-on experience managing Kubernetes clusters (GKE, EKS) in GCP and AWS. - Strong knowledge of Terraform, Helm, and GitLab CI/CD pipelines. - Proficiency in Python, Go, or Shell scripting for automation and tooling. - Experience implementing and managing observability stacks (Prometheus, Grafana, Datadog). - Deep understanding of Linux systems, cloud networking, and container orchestration concepts. - Experience working in Agile/Scrum environments and partnering closely with developers. - Excellent analytical skills with a proactive attitude able to question assumptions and escalate potential risks early. Good to Have - Experience with ArgoCD or Flux (GitOps-based workflows). - Familiarity with service mesh (Istio, Linkerd) or API gateways. - Knowledge of cloud cost optimization, autoscaling, or security best practices. - Experience with incident management tools such as PagerDuty, ServiceNOW Why Join Us - Build and operate modern cloud-native platforms using Kubernetes, Terraform, GitLab, Datadog, and Grafana. - Be part of a global SRE team that values automation, reliability, and innovation. - Work in a collaborative culture that encourages ownership, learning, and continuous improvement. - Enjoy flexible working arrangements, competitive compensation, and career growth opportunities including certifications and mentorship. Why you'll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. - Benefits: 15 Days PTO + Casual & Sick Leave - Insurance: 8 Lakhs Family Floater Coverage; Personal Accident & Life Insurance: 3x of Gross Annual Salary* The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact [Confidential Information]