Lead Automation Engineer

Job Description

About RingCX:

- RingCX is RingCentral's next-generation AI-powered Contact Center solution, designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement - where speed, empathy, and intelligence converge. Be part of a team that's redefining how the world connects.

We're currently looking for: Automation QA Engineer

Responsibilities:

- Develop and maintain automation using RSpec for unit, feature and API tests and Capybara for feature/UI testing.

- Ensure coverage across applications built using Ruby on Rails, classic Rails ERB frontend and ReactJS

- Work with backend systems involving sharded MongoDB, Sidekiq, Redis, and Memcached.

- Contribute to test stability and performance in systems utilizing Faye Server (WebSockets).

- Participate in test automation execution in Docker/Kubernetes environments deployed on AWS, managed via Jenkins/ArgoCD.

- Design, develop, and maintain robust end to end Automated tests.

- Coordinate with development engineers to design test plans and analyze all functional and nonfunctional requirements for all automation test framework and provide training to staff if required. Develop test automation framework wherever required which can be used by other engineers

- Implement test cases, evaluate results, prepare test data and design functional tests in required framework

- Troubleshoot, debug, and upgrade existing systems.

- Continually adapt existing practices / principles to accommodate the changing product and technological landscape

- Performance test strategy, data preparation and execution of high level performance test cases with the input from product managers

- Participate in Agile / Scrum activities, Sprint Plannings, Standups, code reviews and product demos

Qualifications:

- Bachelor's degree in Computer Science, Engineering, or a related field or equivalent.

- Minimum 7+ years of QA Testing and Automation.

- Strong experience in Web and Frontend testing with a thorough understanding of data flow between frontend and backend systems.

- Strong experience writing automated tests using RSpec (especially for API/backend validation).

- Hands-on experience with Capybara for UI and feature testing in a Ruby environment.

- Experience with test execution in CI/CD workflows using Jenkins, Git, ArgoCD, or similar tools.
Ability to troubleshoot and work with complex backend infrastructure including MongoDB, Redis, and background job processors like Sidekiq.

- Exposure to real-time applications involving WebSockets (Faye Server).

- Excellent communication, collaboration, and problem-solving skills.

Nice to Have:

- Any Contact Center or Telecommunications experience is a plus.

- Experience with Playwright/Cypress or similar modern E2E tools.

What we offer:

- Mediclaim Benefits

- Paid Holidays

- Casual/Sick Leave

- Privilege Leave

- Bereavement Leave

- Maternity Leave

- Paternity Leave

- Wellness Coaching

- Employee Referral Bonus

- Professional Development Allowances

- Night Shift Allowances

RingCentral's Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you're a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.