(High Salary) Customer Support Executive

1 week ago

Bengaluru, India Technodysis Full time

Role: Customer Support Executive (Inbound Calling Process) Location: Bangalore (Koramangala) - Work From Office Transportation: Will be provided by the company Experience: 1 - 3 years in Customer Support/Call Centre/BPO Notice Period: Immediate to 15 days Salary - INR 20000/- to 25000/- Per month Mode of Interview: Face to Face only About the Role: We are hiring enthusiastic and customer-focused professionals for inbound calling process. The role involves handling customer queries, providing accurate information and ensuring a smooth customer experience. Key responsibilities. - Handle inbound calls related to client (Electric) products and Services - Resolve customer queries efficiently while ensuring customer satisfaction - Provide product and service information both in Hindi and English - Record and update customer interactions accurately in the system - Escalate unresolved issues to the concerned department in a timely manner - Maintain quality standards and follow process guidelines Required Skills and Qualification - Minimum qualification:+2/Intermediate (Graduate Preferred) - Proficiency in Hindi and English is mandatory - Excellent verbal communication and listening skills - Ability to handle customer interactions with patience and empathy. - Basic computer knowledge (MS Office, email, CRM tools) Other details: - Candidates must work from Office - Bangalore or Noida - Rotational shifts may apply based on Business requirements. Shift timings : (Shift Allowance are provided) - For Male 24*7 & For Female Employees 7am-7pm Window - 6 Days working - No Fixed Off Selection process: Face to Face Interview only - HR Round followed by Versant - OPS Round - Client round

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