Customer /Technical support
2 days ago
Job Description Roles and Responsibilities: - Customer Assistance: Respond to customer queries and provide assistance via phone, email, or chat. Ensure timely and accurate resolution of customer concerns. - Technical Troubleshooting: Diagnose and troubleshoot technical issues related to the product or service, providing clear instructions or fixes to customers. - Product Guidance: Offer in-depth knowledge and guidance on the product, including features, functions, and best practices, to enhance the customer experience. - Issue Resolution: Resolve customer complaints or concerns efficiently, following standard procedures and escalating to higher-level support when necessary. - Ticket Management: Log customer issues, queries, and feedback into the ticketing system, tracking them from initiation through to resolution. - Follow-up and Feedback: Ensure follow-up on pending issues, confirming resolution and gathering customer feedback to improve services. - Documentation: Maintain accurate records of customer interactions, technical problems, and resolutions. Update knowledge base articles and FAQs as needed. - Product Installation/Configuration: Assist customers with the installation, configuration, or setup of software or hardware, offering step-by-step instructions if required. - Knowledge Sharing: Stay updated on product changes, updates, and features to provide accurate and up-to-date information to customers. - Escalation Handling: Identify issues that need escalation and direct them to the appropriate team or higher-level technical support. - Collaboration: Work with other teams (engineering, product, and sales) to resolve complex customer issues or gather feedback for product improvements. - Training: Provide training sessions or materials to customers, ensuring they understand how to use the product effectively. - Customer Retention: Build and maintain relationships with customers by ensuring high-quality service and fostering trust. Skills and Qualifications: - Technical Proficiency: Strong understanding of the product or service being supported, with the ability to troubleshoot technical issues. - Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical customers. - Problem-Solving: Strong analytical and problem-solving skills to identify root causes of issues and provide solutions effectively. - Attention to Detail: Ability to accurately document issues, troubleshooting steps, and resolutions in the system. - Customer-Centric Approach: Focused on delivering an excellent customer experience, with the ability to remain calm and professional under pressure. - Time Management: Ability to manage multiple tasks simultaneously while adhering to SLAs (Service Level Agreements). - Adaptability: Ability to adapt to changes in processes, product features, or customer requirements quickly. - Patience & Empathy: Patience and empathy in handling customer inquiries and troubleshooting, especially with frustrated or non-technical users. - Team Collaboration: Ability to collaborate with cross-functional teams, including engineering, product, and sales, to ensure issues are resolved. - Multitasking: Handle multiple customer issues or queries at once while maintaining high service quality. - Technical Tools: Familiarity with customer support software (e.g., Zendesk, Freshdesk) and basic IT troubleshooting tools.
-
Technical Customer Support
5 days ago
Bengaluru, India Phyllo Full time ₹ 4,00,000 - ₹ 12,00,000 per yearAbout Us :Phyllo is a data gateway that allows social data to be accessed from source platforms (e.g. YouTube, Twitch, Upwork, Shopify, Twitch, etc.). We build the underlying infrastructure that connects with every creator platform, maintain a live data feed to the systems used by these platforms to manage creators data, and provide a normalized data set so...
-
Technical Customer Support Representative
2 days ago
Bengaluru, India ACL Digital Full timeWe’re Hiring: Technical Customer Support | Immediate Joiner | Bangalore ACL Digital is looking for a motivated and skilled Technical Customer Support professional to join our team in Bangalore . If you have strong communication skills, technical aptitude, and are ready to work in dynamic shift timings — we’d love to meet you! Position: Technical...
-
Technical Customer Support Representative
3 days ago
Bengaluru, India ACL Digital Full time💼 We’re Hiring: Technical Customer Support | Immediate Joiner | Bangalore 💼ACL Digital is looking for a motivated and skilled Technical Customer Support professional to join our team in Bangalore.If you have strong communication skills, technical aptitude, and are ready to work in dynamic shift timings — we’d love to meet you!🔹 Position:...
-
Technical Customer Support Representative
24 hours ago
Bengaluru, India ACL Digital Full time💼 We’re Hiring: Technical Customer Support | Immediate Joiner | Bangalore 💼ACL Digital is looking for a motivated and skilled Technical Customer Support professional to join our team in Bangalore.If you have strong communication skills, technical aptitude, and are ready to work in dynamic shift timings — we’d love to meet you!🔹 Position:...
-
Technical Customer Support Representative
22 hours ago
Bengaluru, India ACL Digital Full timeWe’re Hiring: Technical Customer Support | Immediate Joiner | Bangalore ACL Digital is looking for a motivated and skilled Technical Customer Support professional to join our team in Bangalore . If you have strong communication skills, technical aptitude, and are ready to work in dynamic shift timings — we’d love to meet you! Position: Technical...
-
Technical Customer Support Representative
18 hours ago
Bengaluru, India ACL Digital Full time💼 We’re Hiring: Technical Customer Support | Immediate Joiner | Bangalore 💼ACL Digital is looking for a motivated and skilled Technical Customer Support professional to join our team in Bangalore.If you have strong communication skills, technical aptitude, and are ready to work in dynamic shift timings — we’d love to meet you!🔹 Position:...
-
Technical Customer Support Representative
4 days ago
Bengaluru, India ACL Digital Full time💼 We’re Hiring: Technical Customer Support | Immediate Joiner | Bangalore 💼 ACL Digital is looking for a motivated and skilled Technical Customer Support professional to join our team in Bangalore. If you have strong communication skills, technical aptitude, and are ready to work in dynamic shift timings — we’d love to meet you! 🔹 Position:...
-
Technical Customer Support Representative
3 days ago
Bengaluru, India ACL Digital Full timeWe’re Hiring: Technical Customer Support | Immediate Joiner | BangaloreACL Digital is looking for a motivated and skilled Technical Customer Support professional to join our team in Bangalore .If you have strong communication skills, technical aptitude, and are ready to work in dynamic shift timings — we’d love to meet you!Position: Technical...
-
Technical Customer Support Representative
2 days ago
Bengaluru, India ACL Digital Full timeWe’re Hiring: Technical Customer Support | Immediate Joiner | BangaloreACL Digital is looking for a motivated and skilled Technical Customer Support professional to join our team in Bangalore.If you have strong communication skills, technical aptitude, and are ready to work in dynamic shift timings — we’d love to meet you!Position: Technical Customer...
-
Technical Customer Support Representative
10 hours ago
Bengaluru, India ACL Digital Full timeWe’re Hiring: Technical Customer Support | Immediate Joiner | BangaloreACL Digital is looking for a motivated and skilled Technical Customer Support professional to join our team in Bangalore .If you have strong communication skills, technical aptitude, and are ready to work in dynamic shift timings — we’d love to meet you!Position: Technical Customer...
