Information Technology Infrastructure Engineer
6 days ago
Role: IT infrastructure engineer Level 1.5 Experience: 3 to 12 years Location: Pune, Chennai Notice Period: 0 to 45 days Immediate joiners preferred Responsibilities: - We are seeking a skilled Command Center Team Member with Level 1.5 IT Infrastructure expertise to monitor, support, and troubleshoot IT systems. The ideal candidate will have a foundation in networking, cloud technologies, Active Directory, and overall IT infrastructure management. They need to ensure swift issue resolution and proactive system monitoring. Key Responsibilities: - Continuously monitor IT systems, networks, and cloud environments for performance issues, outages, and security threats. - Identify, escalate, and assist in resolving infrastructure-related incidents. - Maintain real-time dashboards, alerts, and notifications to ensure system health. - Troubleshoot network connectivity issues, including LAN, WAN, VPN, and firewall configurations. - Assist with network performance monitoring and escalate issues to Level 2 when needed. - Monitor cloud-based infrastructure (AWS, Azure, GCP) for performance, availability, and security. - Assist in provisioning and deprovisioning cloud resources as per IT policies. - Act as the first escalation point for IT support for infrastructure and applications related alerts and incidents. - Document troubleshooting steps, resolutions, and best practices. - Coordinate with Level 2/3 engineers for complex issues. Skill Requirements: Technical Skills: Networking Basics - Understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts. Cloud Basics - Familiarity with cloud services (AWS, Azure, or GCP), virtual machines, and storage. Active Directory (AD) - Knowledge of user/group management, password policies, and authentication issues. IT Infrastructure - General understanding of servers, virtualization, operating systems, and IT security best practices. Monitoring & Alerting Tools - Experience with tools like Nagios, SolarWinds, Datadog, or similar. Incident Management - Ability to handle escalations, document issues, and communicate effectively. Soft Skills: Strong analytical and troubleshooting abilities. Good communication and teamwork skills. Ability to work in a 24/7 Command Center environment (if required). Quick learner with a proactive approach to problem-solving.
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