Telecaller

2 weeks ago

Chennai, India White Mountain Technologies Full time

About the Job We are looking for a confident and fluent Telecaller to join our growing team in Chennai. This role is ideal for someone with strong communication skills, a positive attitude, and a genuine interest in customer interaction. You’ll be responsible for handling inbound and outbound calls, following up on leads, and maintaining strong client relationships. Since we are an AI-based company , you will also get exposure to working with AI-integrated calling tools and intelligent CRM systems. Key Responsibilities Make outbound calls to prospective clients and follow up on leads generated through marketing campaigns. Handle inbound calls, address inquiries, and provide accurate information about products and services. Maintain a record of customer interactions and update CRM systems accordingly. Schedule meetings, demos, or follow-up calls for the sales team. Understand customer needs and provide suitable solutions or escalate where necessary. Learn and adapt to AI-powered calling and communication tools. Collaborate with the marketing and sales teams to improve lead conversion and customer experience. Requirements 0–2 years of experience in telecalling, customer service, or inside sales (internships included). Excellent fluency in English . Knowledge of both English and Hindi is an added advantage — preference will be given to bilingual candidates, though it’s not mandatory. Strong listening, communication, and persuasion skills. Comfortable working with CRM software and basic computer tools. Positive attitude, patience, and ability to handle client interactions professionally. Willingness to learn and adapt to AI-enabled communication technologies. Basic Qualifications Bachelor’s degree in any discipline. Prior experience in telesales or customer handling (preferred but not mandatory). Basic understanding of lead management and follow-up processes. Ability to work both independently and collaboratively with the team. Why Join Us? Hands-on exposure to AI-powered communication and CRM tools. Opportunity to learn real-world sales and communication strategies. Supportive team with a strong learning culture. Clear growth path into roles like Customer Success, Sales Executive, or Team Lead. Be part of an innovative environment blending human communication with AI technology.

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