E2E Solution Support Specialist

Job Description Job Description The End-to-End (E2E) Solution Support Specialist role calls for a holistic approach to identifying and resolving issues in VoX, 5G, DM, and PaCo solutions running on both bare-metal servers and cloud-based networks. In this role, you will be part of a globally distributed team and will have the opportunity to partner with key Nokia customers across regions, working on unique, cutting-edge, and challenging customer networks and solutions. How You Will Contribute And What You Will Learn - Troubleshoot challenging, business-critical cases (standard and emergency) across multiple network elements, driving customer fault analysis and resolution. - Provide an end-to-end (E2E) perspective when element-level analysis does not fully explain the fault, ensuring holistic problem solving. - Contribute to system-level Root Cause Analysis (RCA), ensuring completeness with an E2E view and clear documentation. - Recommend improvements related to system dimensioning, configurations, and processes to enhance stability and performance. Act as a persistent problem solver, and build E2E expertise across the team. - Coordinate with support teams from other Business Groups to maintain global E2E control of the customer solution, including participation in on-call rotations and occasional travel (up to 10%). - Drive and facilitate partnership among diverse stakeholder groups to secure aligned, timely solutions. Act as a persistent problem solver, actively sharing knowledge, partnering with peers, and building E2E expertise across the team. Key Skills And Experience You-Have - Bachelor's degree or equivalent with 9+ years of experience in Packet Core Domain (CMM/CMG/AMF/SMF/UPF) with Tier3 / R&D level of expertise/experience - Exposure to E2E IMS/VoLTE, VoNR troubleshooting (especially on Call flow, GTP, SIP, Diameter, S1, HTTPS protocol needed) - Efficiency of using KPIs and Alarms for E2E troubleshooting in the PaCo Domain and practical experience on 5G Packet Core (AMF/SMF/UPF) - Knowledge and working experience on CBIS/NCS / Public Cloud (AWS, GCP) and IP Networking are mandatory - Strong communications and leadership skills to interact/coordinate/drive investigation from an end-to-end angle Nice-to-Have - Knowledge in Packed Core dimensioning/capacity would be a plus - Experience in IMS/VoLTE with Tier3 / R&D level of expertise/experience would be a plus - Has experience working under pressure and with strict deadlines (Emergency, Code Red) - Self-driven, independent, and passionate with a strong sense of ownership and experience working with teams spread across different regions. About Us About Nokia Join us in creating the technology that helps the world act together. We are a B2B technology innovation leader, pioneering networks that sense, think and act, putting the world's people, machines and devices in sync to create a more sustainable, productive and accessible future. Learn more about life at Nokia . About The Business Group In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia . About The Team Some of our benefits: - Flexible and hybrid working schemes - A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) - Life insurance to all employees to provide peace of mind and financial security - Well-being programs to support your mental and physical health - Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) - Employee Growth Solutions to support your personalized career & skills development - Diverse pool of Coaches & Mentors to whom you have easy access - A learning environment which promotes personal growth and professional development - for your role and beyond