CLM Supervisor

Job Description

We are seeking a proactive and experienced CLM (Client Lifecycle Management) Supervisor to join our team. In this role, you will be responsible for leading a small team of specialists, ensuring the accuracy of client setups, and managing daily workflows to meet deadlines. The ideal candidate has a strong background in KYC/AML and client due diligence and possesses excellent communication and leadership skills to maintain high standards and foster strong client relationships.

Key Responsibilities

- Team & Workflow Management:
- Proactively co-manage the team's daily workflow in consultation with the AVP.
- Manage smaller operational workstreams, including the operational management of a team of 4-6 staff members.
- Support CLM (KYC) Specialists based on your expert knowledge.
- Timely follow up on pending items to meet internal service level agreement (SLA) deadlines.
- Client & Document Management:
- Conduct document outreach with clients.
- Review and validate client setups, due diligence levels, and risk assessments.
- Review document collection requests.
- Communication & Compliance:
- Communicate effectively with clients and internal stakeholders (e.g., Manager, Relationship Managers).
- Timely respond to and follow up on emails or telephone requests.
- Timely report and escalate non-conformities to your Manager.
- Have a good understanding of and adhere to the company's policies, procedures, and systems.
- Participate in specific projects as needed.

About You

- Education: A Bachelor's degree.
- Experience: Experience in KYC/AML and client due diligence reviews, preferably in the offshore or fund industry.
- Skills & Competencies:
- Experience with managing small groups of staff is a strong asset.
- Good communication skills in English, both verbal and written.
- Strong problem-solving and analytical skills.
- Good knowledge of Microsoft Office applications (e.g., Excel, Word).
- A team player with the ability to quickly assimilate the requirements of the role.
- Knowledge of the alternative investment and financial industry is an advantage.
- Possess competencies in leadership, coaching, organization, and drive for results.

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