Branch Head

7 days ago


Kottayam KL IN Petra Infoserv Pvt Ltd Full time

Oversee warranty and out-of-warranty service operations ensuring compliance with brand-specific policies Coordinate daily call allocation for Acer HP and Lenovo ensuring timely and quality service delivery Provide technical support to engineers for fault diagnosis escalation handling and part verification Monitor open calls part requests and closures to meet SLA timelines and performance KPIs Maintain spare parts inventory ensuring availability of fast-moving components for all brands Attend OEM review meetings share performance reports and implement improvement actions Ensure proper documentation warranty claims and OOW billing processes Lead and train the technical team promoting process compliance and high service quality Track branch metrics such as call closure rate first-time fix TAT and customer satisfaction Identify service gaps drive process improvements and ensure audit readiness Qualifications Skills Diploma Degree in Electronics Computer Science or related field 1-3 years of experience in IT hardware service operations Acer HP Lenovo preferred Strong coordination and leadership skills Knowledge of OEM portals repair procedures and SLA-driven environments Job Type Full-time Pay 16 000 00 - 20 000 00 per month Work Location Remote


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