Integration & Tech-support Engineer

2 days ago

Bangalore Karnataka, India Finarkein Full time

We are looking for Integration Support for the SaaS products Youll be part of a cross-functional team thats responsible for the client onboarding and technical support Job Requirement and Responsibilities Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem Send technical documentation to customers who have lost or misplaced theirs Refer difficult cases to a senior analyst or support tech Assume remote control over customers computers when necessary to resolve problems Make hardware recommendations for customers whose machines cannot support the software Sit at clients office or near clients office What you should have Minimum 1 year experience in information technology or technical support Extensive familiarity with Windows operating systems Working knowledge of security software options and functionality preferred Experience in advance SQL Familiarity with databases Postgres MongoDB SQl MySQL Excellent communication and teamwork skills Organizational skills Degree in Computer Science or relevant field

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