Payment Lifecycle Analyst

Job Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

Job Summary:

As a Payment Operations Specialist within JPMorgan Chase, you will support the company's strength and resilience by assisting in the management of cash operations. Your role will contribute to the firm's growth by helping to identify and mitigate risks, and by supporting innovative solutions to real-world challenges impacting our company, customers, and communities. You will be part of a culture that encourages innovative thinking and aims for best-in-class performance.

Job Responsibilities:

- Support the team within a 24/7 shifting schedule, including possible weekend shifts, to meet service expectations, focusing on client experience, risk management, and process improvements.
- Monitor and manage intraday cash position across Nostros to ensure adequate liquidity.
- Execute fund transfers between internal and external Nostros in compliance with internal controls, guidelines, and cut-off times. Perform daily reconciliations, investigate discrepancies, and follow up to resolve cash breaks in coordination with internal teams.
- Collaborate with Treasury to manage intraday liquidity and funding needs. Monitor clearing queues and payment processing systems to ensure timely settlements and constant connectivity.
- Act as a first responder to operational issues, applying analytical thinking and structured problem-solving to resolve payment delays, unmatched items, or incorrect postings.
- Support timely funding decisions and cash forecasting by analyzing LOB inflow and outflows. Participate in regression testing and implementation of system enhancements related to cash processing.
- Support business continuity plans and contribute to process improvement or automation initiatives. Collaborate with team members and global managers to simplify and enhance existing business processes.
- Assist in identifying opportunities to standardize and improve service offerings across locations using data-driven approaches. Assist in managing incidents and issues, providing updates to senior managers and engaging with relevant contacts.
- Participate in key global strategic initiatives. Take responsibility for resolving issues, ensuring timely and relevant communication with stakeholders.
- Build strong relationships with key partners, including line of business, treasury, and agent banks.

Required Qualifications, Skills and Capabilities:

- Strong problem-solving mindset with the ability to analyze data, identify root causes, and suggest effective solutions under time constraints.
- High level of accuracy and attention to detail, especially in high-pressure, time-sensitive environments.
- Excellent communication and collaboration skills across multiple teams and stakeholders.
- Graduate with minimum 3 years of experience

Preferred Qualifications, Skills and Capabilities:

- Experience in Cash Operations, Market Operations, or Liquidity Operations within a financial institution.
- Working knowledge of banking/payment systems (e.g., SWIFT, ISO, Reconciliation tools, RTGS, CHAPS, TARGET2, etc.).
- Experience in Business Intelligence automation tools such as Alteryx, Tableau, and UIPath, Python, Qlikview, AI/ML etc.
- Skills in data management and analysis, with the ability to source, analyze, and visualize large data sets.
- Project management skills with a focus on execution and risk awareness. Experience in industrializing new processes.
- S99 Qualification.

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