(04/11/2025) Senior Manager

Job Description About Pepper Advantage India At Pepper Advantage India, you'll be part of a global fintech innovator that's shaping the future of credit risk management. We offer an entrepreneurial environment, a collaborative culture, and the opportunity to build impact at scale. About the role The Senior Manager Audit & Compliance will be responsible for designing, implementing, and overseeing the organization's audit and compliance framework to ensure adherence to regulatory, legal, and internal policy requirements. This role is critical in maintaining operational integrity, mitigating risk, and ensuring ethical and compliant business practices across all debt collection and fraud prevention functions. The incumbent will serve as a key advisor to senior leadership on governance, risk, and compliance matters, while also leading internal audit programs to assess the effectiveness of controls and ensure compliance with financial regulations and industry standards. Main Responsibilities Compliance Management - Develop, implement, and maintain a comprehensive compliance framework in alignment with RBI, SEBI, other applicable financial services regulations and client requirements - Monitor regulatory developments and update internal policies/procedures to ensure continuous compliance. - Ensure adherence to data protection laws (e.g., GDPR, DPDP Act) and customer confidentiality norms. - Conduct compliance risk assessments and develop mitigation plans for identified risks. - Oversee vendor and third-party compliance (including collection agencies and fraud prevention partners). - Manage regulatory & client inspections, audits, and responses to notices or queries. Audit & Control - Lead the internal audit function & client audit process to evaluate the adequacy and effectiveness of internal controls, risk management, and governance processes. - Develop and execute the annual audit plan covering operational, financial, and IT systems audits. - Identify control weaknesses, recommend corrective actions, and track implementation. - Coordinate with client, external auditors and regulatory bodies during audits and inspections. - Prepare audit reports and present findings to the senior management and audit committee. Risk & Governance - Collaborate with business heads to embed risk and compliance considerations into operational processes. - Drive the enterprise risk management framework focusing on operational, reputational, and regulatory risks. - Develop and monitor Key Risk Indicators (KRIs) and compliance dashboards for management reporting. - Provide compliance training and awareness programs across departments. Fraud Prevention Oversight - Partner with fraud risk and operations teams to review fraud controls and prevention mechanisms. - Conduct periodic audits on fraud detection processes and ensure timely escalation of potential breaches. - Support investigations into suspected frauds or compliance violations and recommend remedial actions. Qualifications & Experience Education: - Bachelor's degree in Commerce, Finance, Accounting, Law, or related field. - Professional certifications such as CA, CPA, CISA, CIA, CFE, or LLB preferred. Experience: - 8-10 years of progressive experience in audit, risk, or compliance within financial services, NBFCs, fintech, or collections industry. - Strong exposure to regulatory compliance, debt recovery regulations, and fraud prevention controls. - Demonstrated ability to lead audits, manage regulatory interactions, and design risk management frameworks. Skills & Competencies - Deep understanding of financial sector compliance requirements (RBI, NBFC, FIU-IND, DPDPA, etc.). - Strong knowledge of internal audit methodologies and risk assessment tools. - Excellent analytical, investigative, and report-writing skills. - Leadership and stakeholder management abilities with high ethical standards. - Strong communication and presentation skills for senior management and board-level reporting. - Ability to work cross-functionally and handle multiple priorities in a fast-paced environment. Key Performance Indicators (KPIs) - Timely completion of internal audits and compliance reviews. - Zero major regulatory non-compliance findings. - Reduction in audit observations year over year. - Successful closure of corrective action plans. - Implementation of compliance automation or monitoring tools. Pepper Advantage's values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are Can do, Balanced and Real. Pepper Advantage's values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation's mission statement. Pepper Advantage's unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.