
15h Left Specialist, Program Operations
4 weeks ago
The Daily Major Activities
Promotional Asset Coordination & Tracking
Ensure on-time and to-brief delivery of promotional content across all platforms.
Track asset requests, updates, progress, changes, and approvals using internal tools.
Stay aligned on priorities and timelines across content types and functions.
Communicate daily with stakeholders to provide clear delivery updates
Attend regular meetings, provide feedback, capture key updates, and help align deliverables across the team.
Main POC for Promotional Content
Act as the key contact for sourcing, progress tracking, and updates around promotional asset delivery.
Coordinate requests between functions (Servicing, Management, Onboarding) to ensure fast-turnaround content is delivered (e.g., for Social Media).
Monitor operational capacity and flag when projected demand exceeds current bandwidth.
Collate and action updates from multiple communication channels.
Ingest & Asset Onboarding
Track content received for ingestion into MAM systems.
Assign content to correct placeholders and metadata fields; follow up on missing or incomplete materials.
Troubleshoot ingest issues and ensure smooth handoff to downstream functions
Ancillary Content Management
Maintain visibility and access to assets such as scripts, title treatments, and toolkits from programme distributors and internal teams.
Ensure content is sourced, stored, and made available in accordance with contractual terms and technical requirements.
Support content readiness for creative campaign use.
Content Quality Control
Check final assets for correct subtitle placement, dub sync, branding, and overall presentation before delivery.
Raise and resolve any issues found during checks or flagged by stakeholders.
Troubleshooting & Support
Manage incoming tickets and issues related to content readiness or delivery; assess, triage and resolve or escalate as required.
Conduct root cause analysis for recurring issues and collaborate on long-term solutions.
Support spikes in volume and major campaign launches with focused issue management.
Workflow & Tooling Improvements
Analyse existing content workflows to identify inefficiencies or bottlenecks.
Recommend and support improvements to tools, processes, or documentation.
Partner with development teams to enhance visibility, automation, and prioritisation of assets.
The Essentials
Bachelors degreein Engineering, IT, Communications, Broadcasting or related field or equivalent working experience
At least 3 years of experience in Media Companies
Business acumen on media operation
Ability to work on cross functional multi-cultural teams in a collaborative way
Technical knowledge of media workflows and media formats
Knowledge of postproduction workflows
Proactive, solutions-focused, and confident managing multiple priorities in a fast-paced environment.
Excellent organizational skills
Fluent English
The Nice to Haves
Knowledge of user experience basic principles
High analytical skills
Familiarity with project tracking tools (e.g. Monday.com)
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