Network Engineer L2 Support

4 weeks ago

Nagpur, India Sharp Brains Full time

Position: Network Engineer - L2 Support Job Type: Full - Time (On-Site) Contract Duration: 01 - Year Compensation: ₹ 60,000 to ₹ 70,000 INR Monthly Location: Navi Mumbai, Maharashtra, India Position Overview: We are looking for a Network Engineer (Level 2) must proficient in English to provide end-user IT support for our client in Navi Mumbai. The candidate will handle technical incidents and service requests via phone, chat, and email while maintaining high-quality customer service standards. Key Responsibilities: - Provide first-level technical support for Windows, O365, VPN, and network-related issues. - Handle inbound calls, chats, and emails through ITSM tools (ServiceNow/Remedy). - Manage user accounts in Active Directory and Office 365. - Troubleshoot hardware, printers, and peripheral issues. - Escalate complex issues to higher-level resolver teams as needed. - Maintain proper documentation and ensure timely ticket resolution. - Support queue management and incident coordination during MIM situations. Required Skills: - L1-L2 Technical Support / IT Helpdesk - Windows OS and Citrix troubleshooting - VPN & Network basics (LAN/WAN, IP, DNS) - Active Directory & Office 365 administration - Hardware and peripheral support - ITSM tools (ServiceNow, Remedy, etc.) - Excellent communication skills in English - Customer-first attitude and strong problem-solving skills

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