Team Leader-operations(p&c Insurance)

At Allstate great things happen when our people work together to protect families and their belongings from life s uncertainties And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs From advocating for seat belts air bags and graduated driving laws to being an industry leader in pricing sophistication telematics and more recently device and identity protection Responsible for managing the operational workflow coaching and developing frontline specialists and promoting exceptional customer satisfaction to frontline specialists Understands contact center metrics and implementation of strategic goals and processes Key Responsibilities Handle stretch assignments designed to increase business acumen Manages front-line employees by providing appropriate direction coordinating unit activities monitoring employee unit performance formulating and implementing action plans recommending work procedures and directing workflow Conduct performance reviews evaluates employee potential and recommends employee promotions merit increases or terminations Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met Establish communicate job performance standards and work procedures Creates a positive and satisfying work environment using recognition empowerment listening valuing diversity and acting as a role model for others Serve as mentor leader to new leaders within respective business unit Identify training needs coordinates with Education Training Division and ensures completion of effective training Interview applicants and recommend hire Makes recommendations for process improvements and cost saving opportunities executing key initiatives Education 4 year Bachelors Degree Preferred Experience 7 or more years of experience Preferred Supervisory Responsibilities This job has supervisory duties Education Experience in lieu In lieu of the above education requirements an equivalent combination of education and experience may be considered Primary Skills Call Center Management Coaching Customer Experience Management Performance Management PM Relationship Building Shift Time Recruiter Info Ms Vibha Chaturvedi vaaa6 allstate com About Allstate Joining our team isn t just a job it s an opportunity One that takes your skills and pushes them to the next level One that encourages you to challenge the status quo One where you can shape the future of protection while supporting causes that mean the most to you Joining our team means being part of something bigger - a winning team making a meaningful impact The Allstate Corporation is one of the largest publicly held insurance providers in the United States Ranked No 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue The Allstate Corporation owns and operates 18 companies in the United States Canada Northern Ireland and India Allstate India Private Limited also known as Allstate India is a subsidiary of The Allstate Corporation The India talent center was set up in 2012 and operates under the corporation s Good Hands promise As it innovates operations and technology Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation With offices in Bengaluru and Pune the company offers expertise to the parent organization s business areas including technology and innovation accounting and imaging services policy administration transformation solution design and support services transformation of property liability service design global operations and integration and training and transition Learn more about Allstate India