Air Ticketing Executive

1 week ago


Delhi, India Easemytrip.com Full time

Job Description

We are looking for a person who has an understanding of PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling and a good knowledge on GDS. This dynamic position requires a blend of customer service excellence and revenue generation acumen.

Roles & Responsibilities

Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds and cancellation

Execute changes, rescheduling and modification as per customer requirements

Coordinated effectively with airlines and customers over the phone

Provide exceptional service by addressing inquiries and resolving issues

Requirements:

Possess in-depth knowledge of GDS systems, specifically Galileo and sabre

Demonstrate proficiency in managing both international and domestic ticketing operations

Strong understanding of city codes, airport codes, and airline hubs.

Excellent communication skill in both written and verbal formats

Willingness to work in rotational shifts, including nights and weekends



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