Outsourcing Governance Manager

Manager – Outsourcing Governance Location: Hyderabad | Function: Risk Management | Reports to: Head–ERM/ORM Key Responsibilities 1. Framework & Policy § Maintain and periodically update the Board-approved Outsourcing Policy and SOPs; embed materiality criteria, risk taxonomy, and approvals matrix. § Support in executing the Outsourcing Committee cadence (agenda, packs, minutes, actions) and ensure annual policy review and Board presentation. 2. Planning & Materiality Assessment: Classify activities (core/prohibited vs. permitted support services) and determine materiality thresholds, document rationale. 3. Due Diligence & On-boarding: Lead risk-based due diligence on service providers (financial, legal, reputational, operational, info-sec, privacy, BCP/DR, HR/background checks) and ensure conflict-of-interest checks and arm’s-length pricing for related parties. 4. Contracts & Controls: Standardize MSA templates with Legal: ensuring risk mitigation measures along with mandatory clauses for audit/ inspection rights (insurer & IRDAI), confidentiality, data protection, sub-contracting controls, performance-based SLAs, exit/transition, and incident reporting timelines. 5. Performance Monitoring: Ensure vendor SLAs are being monitored quarterly; and functions are addressing the service lapses, complaints, security incidents, and regulatory breaches pertains to Outsourcing. 6. Risk, Resilience & Security· Coordinate TPRM assessments with InfoSec/ IT Risk (VAPT/ ISMS controls), BCP/DR testing, cyber incident handling, and data-transfer controls (incl. cross-border). · Ensuring the TPRM Risk automation covers the through due diligence, adherence and governance 7. Regulatory Reporting & Record keeping · Prepare returns/annexures (e.g., annual outsourcing return with top vendors & payouts) and maintain records for the prescribed retention period. · Keep an Outsourcing Register (inventory of all arrangements, classifications, contract dates, locations, data flows, sub-processors). 8. Change Management · Govern scope changes, new technologies (AI/automation), and sub-contracting; re-perform risk assessments on significant changes and ensuring transitions/exit management to avoid service disruption. · Train 1st-line owners (business/ operations/ CRESA) on what can/cannot be outsourced, materiality triggers, and when to involve Compliance/ Risk/ Legal/ InfoSec. Requirements Candidate Profile Education: Graduate in Business/Finance/Engineering; preferred certifications: ISO 27001. Experience: 3–5 years overall, with 2+ years in outsourcing governance/ TPRM/ vendor risk within Insurance/BFSI; familiarity with IRDAI norms mandatory. Skills: Deep grasp of IRDAI outsourcing rules (prohibited/core functions, materiality, related-party controls, reporting/records), risk-based due diligence, SLA design, and contract clause negotiation (audit rights, confidentiality, exit/DR). Benefits 1. Regulations require insurers to maintain documented governance, monitoring, audit rights, and risk controls over outsourced activities. 2. Outsourcing is a highly critical area during the regulatory inspections and IRDAI have taken many actions in this context of insurers due to lapses observed. 3. Complexity & Volume of vendors, we have multiple third parties across IT, claims processing, data services, BPM, field operations, and more. 4. Monitoring SLAs, audits, incident management, sub-contracting, and transitions is complex for a decentralized approach. 5. Risk Mitigation & Loss Prevention Gaps in vendor oversight expose us to operational, reputational, and cyber risk. 6. Governance & Audit Readiness External auditors and the internal audit team often flag outsourcing as a control risk.