CARS24 - Team Lead - Customer Experience (3-5 yrs)
4 days ago
What will you drive? - Lead, coach, and mentor a team of customer service representatives to achieve performance targets. - Monitor daily operations, call quality, and ensure SLA adherence. - Communicate and collaborate effectively with internal and external stakeholders. - Optimize funnel conversion at every stage (lead to inspection, inspection to stock-in, etc.). - Analyze performance metrics, generate reports, and drive data-backed decision-making. - Drive initiatives to improve customer experience and reduce friction across touchpoints. - Manage escalations, ensure timely resolution, and identify process gaps. Who are we looking for? - Minimum 4 years of call centre experience, with at least 1 year in a team lead role. - Fluency in at least 3 southern Indian languages (Tamil, Telugu, Kannada, Malayalam). - Strong communication and interpersonal skills. - Proven experience in stakeholder management and cross-functional coordination. - Hands-on experience in funnel management and performance tracking. - Excellent data analysis and reporting skills (Excel, dashboards, CRM tools). - High customer orientation and problem-solving mindset.
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Cars24 Hiring Marketing Interns
5 days ago
Gurgaon, India Cars24 Services Pvt Ltd Full timeRole & Responsibilities: 1. Get hands-on experience by posting inventory on diverse classified platforms and Facebook Marketplace for Cars24. 2. Show your management skills by overseeing and organizing the inventory efficiently. 3. Be the communication hub! Handle inbound leads and smoothly channel them to the relevant teams. 4. Engage with potential leads...
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CARS24 - Procurement Lead
4 weeks ago
Gurugram, India Cars24 Full timeWhat will you drive?End-to-End Tech Procurement:- Assist in procurement tasks across IT hardware, software, SaaS, and cloud services.- Manage vendor onboarding, renewals, negotiations, and compliance tracking.Vendor & Contract Management:- Source and evaluate vendors for recurring and project-based needs.- Own commercial negotiations, contract structuring,...
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Lead Generation
1 week ago
Gurgaon, Haryana, India Cars24 Full time ₹ 48,00,000 - ₹ 72,00,000 per yearOperations Associate C2BPosition descriptionAbout the role:We're looking for a motivated and experienced individual to join Cars24 in Australia as a c2b Coordinator. You will own the process and customer experience of all vehicles purchased from private consumers. You will ensure they are paid for and collected from consumers and delivered to our...
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Customer Connect Agent
1 day ago
Gurgaon, India Cars24 Full timeAt Cars24 we don't just accept differences, we celebrate it and support it for the benefit of our _ - employees and customers!_ This role is based in Gurgaon This role is full time, flexible hours across a rotating roster. Love cars? Love delighting customers? Join our founding team that will transform the way cars are bought and sold in Australia! As the...
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Lead Generation
3 weeks ago
Gurugram, Gurugram, India CARS24 Australia Full timeJob Description Operations Associate C2B Position description About the role: We're looking for a motivated and experienced individual to join Cars24 in Australia as a c2b Coordinator. You will own the process and customer experience of all vehicles purchased from private consumers. You will ensure they are paid for and collected from consumers and...
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Sales Executive
6 days ago
Gurgaon, Haryana, India CARS24 Full time ₹ 2,50,000 - ₹ 7,50,000 per yearWhat will you drive?As a Sales Executive in the Luxury Car Division, you will be the voice of CARS24 for our premium clientele. Your role willinvolve building trust with high-value customers, ensuring smooth transactions, and delivering a superior experiencetailored to the luxury car market.● Handle customer queries regarding buying and selling luxury...
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Customer Service and Sales
1 week ago
Gurgaon, Haryana, India Cars24 Full time ₹ 4,00,000 - ₹ 6,00,000 per yearContact Centre SpecialistAbout the roleDo you love delighting customers? Join our founding team that will change the ways cars are bought and sold in AustraliaAs a Contact Centre Customer Service your biggest job will be to delight and amaze our customers when you are responding to them, as they research cars, buy them, or need pre-sales and post-sales...
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Customer Service and Sales
3 weeks ago
Gurugram, India Cars24 Full timeContact Centre Specialist About the role Do you love delighting customers? Join our founding team that will change the ways cars are bought and sold in Australia! As a Contact Centre Customer Service your biggest job will be to delight and amaze our customers when you are responding to them, as they research cars, buy them, or need pre-sales and post-sales...
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Finance Associate
1 week ago
Gurgaon, India Cars24 Full timeCARS24 AUSTRALIA - FINANCE ASSOCIATE Position description We are seeking a Finance Associate to join the fast-paced and dynamic environment of CARS24. As a newly established business within the Australian used car landscape, this role is an awesome opportunity to make your mark and add value to a fast growing and evolving, disruptive business. The right...
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B2B associates
3 weeks ago
Gurugram, India Cars24 Full timeJob Title: Associate, B2B Sourcing Team Location: Remote About Us:CARS24 is a global used vehicle e-commerce platform with over US$1billion insales. The company originates in India, where it is the largest player in usedvehicles, 10X the size of the next competitor. More recently Cars24 have raised~US$450m in funding at a US$1.8b valuation. Australia, along...