▷ [Urgent] Product Support Engineer - VOIP

4 weeks ago

Bengaluru India Superfone Full time

Job Description

As a VoIP Support Engineer, you will be the primary point of contact for our customers, providing exceptional technical support and troubleshooting complex issues. You will play a crucial role in ensuring customer satisfaction and driving product improvement.

Responsibilities

- Handle customer inquiries and resolve issues promptly and effectively.
- Troubleshoot technical problems and identify root causes.
- Escalate unresolved issues to the appropriate internal teams.
- Create and maintain comprehensive knowledge-based articles to document solutions and best practices.
- Master the use of our helpdesk software and other relevant tools.
- Collaborate with internal stakeholders to identify product enhancements and improvements.

Requirements

- Bachelor's degree in Computer Science, Engineering, or a related field.
- Minimum 1 year of experience in a technical role, preferably a support role.

Experience In At Least One Of The Following Areas

- Familiarity with a scripting language and/or programming language (Python, Bash, etc. )
- Familiarity with Linux troubleshooting skills (logs, processes, permissions, services).
- Understanding of networking protocols (TCP/UDP/IP, HTTP).

Nice To Have

- VoIP Protocols(SIP/ RTP).
- Platforms like Asterisk/ Kamailio.
- SQL & REST APIs.
- Monitoring tools (Wireshark, Grafana, etc. )
- Excellent written and verbal communication skills, with a focus on active listening and problem-solving.
- Passion for customer support and a commitment to delivering exceptional service.
- Ability to collaborate effectively with cross-functional teams.

This job was posted by Prathyusha Damaraju from Superfone.

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