▷ [Urgent] Product Support Engineer - VOIP

11 hours ago

Bengaluru India Superfone Full time

Job Description

As a VoIP Support Engineer, you will be the primary point of contact for our customers, providing exceptional technical support and troubleshooting complex issues. You will play a crucial role in ensuring customer satisfaction and driving product improvement.

Responsibilities

- Handle customer inquiries and resolve issues promptly and effectively.
- Troubleshoot technical problems and identify root causes.
- Escalate unresolved issues to the appropriate internal teams.
- Create and maintain comprehensive knowledge-based articles to document solutions and best practices.
- Master the use of our helpdesk software and other relevant tools.
- Collaborate with internal stakeholders to identify product enhancements and improvements.

Requirements

- Bachelor's degree in Computer Science, Engineering, or a related field.
- Minimum 1 year of experience in a technical role, preferably a support role.

Experience In At Least One Of The Following Areas

- Familiarity with a scripting language and/or programming language (Python, Bash, etc. )
- Familiarity with Linux troubleshooting skills (logs, processes, permissions, services).
- Understanding of networking protocols (TCP/UDP/IP, HTTP).

Nice To Have

- VoIP Protocols(SIP/ RTP).
- Platforms like Asterisk/ Kamailio.
- SQL & REST APIs.
- Monitoring tools (Wireshark, Grafana, etc. )
- Excellent written and verbal communication skills, with a focus on active listening and problem-solving.
- Passion for customer support and a commitment to delivering exceptional service.
- Ability to collaborate effectively with cross-functional teams.

This job was posted by Prathyusha Damaraju from Superfone.

  • VOIP Support Engineer

    2 weeks ago

    India Ecosmob Technologies Full time

    Key Responsibilities Need to manage client communication. Need to install, configure and maintain the softwares. Communicate with the QA and Dev team for issues and provide proper information for a particular issue. Build and configure tools to reduce the occurrence of errors and improve customer experience Perform root cause analysis for errors ...

  • Senior VoIP Support Engineer

    2 weeks ago

    Bengaluru, India Viva Digitally Full time

    Location: Bengaluru Job Type: Full-Time Experience: 5+ years in VoIP Support Salary: 8 Lakhs Per Annum About the Role We are seeking an accomplished Senior VoIP Support Engineer to join our expanding team. This role demands in-depth technical expertise in VoIP technologies, advanced troubleshooting skills, and proficiency in enterprise communication...

  • Senior VoIP Support Engineer

    1 week ago

    Bengaluru, India Viva Digitally Full time

    Location: BengaluruJob Type: Full-TimeExperience: 5+ years in VoIP SupportSalary: 8 Lakhs Per AnnumAbout the RoleWe are seeking an accomplished Senior VoIP Support Engineer to join our expanding team. This role demands in-depth technical expertise in VoIP technologies, advanced troubleshooting skills, and proficiency in enterprise communication systems. The...

  • Senior VoIP Support Engineer

    2 weeks ago

    Bengaluru, India Viva Digitally Full time

    Location: BengaluruJob Type: Full-TimeExperience: 5+ years in VoIP SupportSalary: 8 Lakhs Per AnnumAbout the RoleWe are seeking an accomplished Senior VoIP Support Engineer to join our expanding team. This role demands in-depth technical expertise in VoIP technologies, advanced troubleshooting skills, and proficiency in enterprise communication systems. The...

  • Senior VoIP Support Engineer

    1 week ago

    Bengaluru, India Viva Digitally Full time

    Location:  BengaluruJob Type:  Full-TimeExperience:  5+ years in VoIP SupportSalary: 8 Lakhs Per AnnumAbout the RoleWe are seeking an accomplished  Senior VoIP Support Engineer  to join our expanding team. This role demands in-depth technical expertise in VoIP technologies, advanced troubleshooting skills, and proficiency in enterprise communication...

  • Senior VoIP Support Engineer

    2 weeks ago

    Bengaluru, India Viva Digitally Full time

    Location:  BengaluruJob Type:  Full-TimeExperience:  5+ years in VoIP SupportSalary: 8 Lakhs Per AnnumAbout the RoleWe are seeking an accomplished  Senior VoIP Support Engineer  to join our expanding team. This role demands in-depth technical expertise in VoIP technologies, advanced troubleshooting skills, and proficiency in enterprise communication...

  • Senior VoIP Support Engineer

    2 weeks ago

    Bengaluru, India Viva Digitally Full time

    Location: BengaluruJob Type: Full-TimeExperience: 5+ years in VoIP SupportSalary: 8 Lakhs Per AnnumAbout the RoleWe are seeking an accomplished Senior VoIP Support Engineer to join our expanding team. This role demands in-depth technical expertise in VoIP technologies, advanced troubleshooting skills, and proficiency in enterprise communication systems....

  • Senior VoIP Support Engineer

    2 weeks ago

    Bengaluru, India Viva Digitally Full time

    Location: BengaluruJob Type: Full-TimeExperience: 5+ years in VoIP SupportSalary: 8 Lakhs Per AnnumAbout the RoleWe are seeking an accomplished Senior VoIP Support Engineer to join our expanding team. This role demands in-depth technical expertise in VoIP technologies, advanced troubleshooting skills, and proficiency in enterprise communication systems....

  • Senior VoIP Support Engineer

    2 weeks ago

    Bengaluru, India Viva Digitally Full time

    Location: BengaluruJob Type: Full-TimeExperience: 5+ years in VoIP SupportSalary: 8 Lakhs Per AnnumAbout the RoleWe are seeking an accomplished Senior VoIP Support Engineer to join our expanding team. This role demands in-depth technical expertise in VoIP technologies, advanced troubleshooting skills, and proficiency in enterprise communication systems....

  • Senior VoIP Support Engineer

    2 weeks ago

    Bengaluru, India Viva Digitally Full time

    Location:  Bengaluru Job Type:  Full-Time Experience:  5+ years in VoIP Support Salary: 8 Lakhs Per Annum About the Role We are seeking an accomplished Senior VoIP Support Engineer  to join our expanding team. This role demands in-depth technical expertise in VoIP technologies, advanced troubleshooting skills, and proficiency in enterprise...