Sr Solution Architect

7 hours ago

Pune Maharashtra, India Jobted IN C2 Full time

Role Overview As a Solutions Architect you will be the technical lead in the customer-facing designing solutions that include architecture drive integration designs align technical requirements with Converse s its partners capabilities and enable scalable cost-effective implementation for our customers SMB MidMarket Digital Service providers Your ability to clarify complex integration scenarios liaise with global customers US EU APAC and translate their business needs into solutions that can be delivered using our product offerings What You ll Do 1 E2E Platform Architecture Master Conversive s full stack Features headless APIs SDK ecosystem unified API layer channel adapters SMS WhatsApp RCS LINE voice embeddable components compliance guardrails and backend telemetry Design scalable resilient integration frameworks for CRM platforms Salesforce HubSpot Zoho Creatio etc voice systems Dialpad Aircall and channel providers Vonage 2 Customer-Facing Technical Liaison Participate in customer calls all shifts flexible to discuss technical solutions approaches clarify integration constraints and establish solution impact Develop solution architecture blueprints sequence diagrams latency SLA expectations error-handling schemas and field mapping documents Create a thorough solution document for PRDs BRDs shared by Customers partners 3 Technical Strategy Delivery Enablement Validate feasibility for integration use cases e g WhatsApp templates sender ID provisioning identity mapping across channels Prioritize technical scoping across scenarios bulk campaigns 1 1 messaging automation workflows threading Collaborate with Engineering and Product to ensure APIs SDKs align with customer requirements without compromising platform scalability 4 Best-Practice Modeling Developer Enablement Create reusable templates OpenAPI specs code snippets configuration blueprints sandbox workflows Evangelize architecture best practices idempotency versioning compliance observability SSO SCIM setup across internal teams and partners 5 Competitive Intelligence Innovation Monitor evolving capabilities in market platforms Advise Product and Engineering on strategic opportunities where Conversive can leap ahead e g dynamic AI fallback omnichannel orchestration and developer experience Requirements Must-Have Qualifications 15 years in software architecture systems integration or enterprise solutions Engineering exposure on Python Java REST API MySQL RDS Redshift Mongo and frontend stack like React js Proven expertise in messaging platforms CRM CPaaS or chatbot AI systems Strong competence in designing robust APIs middleware SDK patterns and event pipelines e g Kafka RabbitMQ Deep understanding of WhatsApp Business API A2P 10DLC compliance template workflows and identity resolution across channels Fluent in creating OpenAPI-first designs contracting APIs and versioning strategies Excellent written verbal communication comfortable translating technical architecture to product conversations and executive language Experience working across US and APAC shifts engaging in customer calls outside standard time zones

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