Senior Manager Dwh,etl,powerapps,automate,.net,sql,ssrs,ssis, Powerbi,aws/gcp L2/l3 Support Pune

About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more RoleRole purpose This role is part of the AO Engineering team managing Application Operations L2 service This role is responsible for Leading the AO Team Managing Key stakeholders within TSS and Customer Provide Technical SME to the Team and across other service lines within AO Engineering The role is responsible to Strong knowledge of Data warehouse ETL and Cloud concepts Good project management skills to prepare and execute a project plan for all ongoing projects of upgrade uplift new functionality for Ops team readiness Detail out plan for knowledge transfer with timeline documents requirement sessions delivery access to new systems shadow sessions etc Work in 24 7 production support Vendor and customer management Governance to AO IT Service Analyze day to day data to improve operational KPIs Identify opportunities for Automation Deliver significant improvements against the operational KPIs People Project and Stakeholder management Build DWH and BI skills in AO-Engineering Pillar Participate in IT transformation project Perform day-to-day L2 support activities incident and service request management problem analysis and resolution configuration changes health check housekeeping activity Triage tickets to support team identify bug fixes enhancements and minor code product issues and escalate to appropriate teams fault logging tracking and resolution batch processing interface management extend support during release and deployment Have a good understating of e2e telecom business process especially for BSS OSS Capacity Planning Hardware Assessment and able to create technical roadmap for the product Lead and articulate end-to-end business processes and work cross-functionally across different business processes Drive efficiency through process improvement to continually improve service and reduce costs Actively participate in major issues and drive the investigation from front Manage WAR ROOM communications and align support groups if required Participate in Periodic meetings with offshore teams on various aspects like performance SLA KPIs issues escalations etc Identify and support process and operational enhancements that will further improve the services provided to customer Key accountabilities and decision ownership max 5 - Ops readiness project planning and execution - Governance to AO IT Service - Analyze day to day data to improve operational KPIs - Identify opportunities for Automation - Deliver significant improvements against the operational KPIs - People and Project management - Stakeholder Management - Build Database BI and ETL SkillsRequirementsCore competencies knowledge and experience max 5 - Database ETL BI PL-SQL Cloud UNIX ITIL - Strong Operational analytical problem-solving skills - At least 6 years of hands on Technical Expertise in ETL and BI products - 6 years of Programme Project management experience - Min 6 years of Strong Telecom Domain Knowledge is must qualifications - Bachelor s Master s degree in engineering or business - Masters MBA preferred - Ideally Programme Project management qualification or relevant experience VOIS Equal Opportunity Employer Commitment India VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 5 Best Workplaces for Diversity Equity and Inclusion Top 10 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey