[01/10/2025] Sr. Manager

2 weeks ago

Surat, India Kp Group Full time

Job Description

Key Responsibilities:

Operational Management:

- Delegate responsibilities and supervise daily business operations
- Monitor business activity to ensure appropriate staffing, resource utilization, and service levels
- Analyze operational information and develop strategies to improve efficiency and effectiveness

Team Leadership & Development:

- Hire, train, mentor, and motivate employees to deliver excellent customer service
- Evaluate team performance and provide regular feedback, coaching, and development opportunities
- Ensure team alignment with company values, policies, and objectives

Customer & Employee Relations:

- Resolve customer and employee conflicts and complaints in a professional and timely manner
- Maintain high standards of customer satisfaction and employee engagement

Business Strategy & Growth:

- Establish and work toward business and profitability objectives
- Maintain visual and operational excellence, including store presentation, cleanliness, and branding
- Generate and present reports, KPIs, and performance metrics to senior leadership

Compliance & Governance:

- Ensure all team members comply with company policies and procedures
- Maintain documentation and business processes that support internal controls and audits

General Leadership:

- Take initiative on tasks and responsibilities critical to the health and success of the business
- Act as a key decision-maker in day-to-day and long-term strategic planning

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