Senior / Lead Automation QA Engineer

It’s not everyday that you consider starting a new career challenge. RingCentral, Inc. (NYSE: RNG) is a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Engineering Team to make sure we stay ahead of the competition. RingCentral is headquartered in Belmont, California, and has offices around the world. About RingCX: - RingCX is RingCentral’s next-generation AI-powered Contact Center solution, designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement — where speed, empathy, and intelligence converge. Be part of a team that’s redefining how the world connects. We’re currently looking for: Automation QA Engineer Responsibilities: - Design, develop, and maintain scalable test automation frameworks for web, mobile, and API testing. - Create and execute automated test scripts using Selenium WebDriver, Appium, and RestAssured to validate functionality and performance. - Collaborate closely with development, product, and DevOps teams to define test strategies and quality metrics. - Write and maintain high-quality automated test scripts Java for API & Web application testing. - Solid grasp of CI/CD tools (GitHub Actions, Jenkins, GitLab CI) and pipeline integration. - Work with backend systems involving databases, Redis, Memcached, and background jobs, ensuring data integrity and end-to-end validation. - Validate real-time messaging systems and contribute to test reliability and performance improvements. - Participate in requirement analysis, test planning, and test strategy design for new features and releases. - Collaborate with developers to design test plans, assess functional and nonfunctional requirements, and build reusable automation frameworks. Provide training to staff as needed. - Ensure automation scripts are optimized for reusability, maintainability, and scalability. - Participate in Agile / Scrum activities, Sprint Plannings, Standups, code reviews and product demos Qualifications: - Bachelor's degree in Computer Science, Engineering, or a related field or equivalent. - Minimum 8+ years of QA Testing and Automation. - Strong knowledge in Java, Python or other programming languages. - Hands-on experience automating web applications using Selenium and API automation using RestAssured or equivalent tools. - Strong expertise in testing Web and Mobile applications, with deep understanding of data flow, API interactions, and integration between frontend, mobile app, and backend systems. - Ability to troubleshoot and work with complex backend infrastructure including SQL/NoSQL Databases, Redis, and background job processors. - Understanding of test frameworks (JUnit, TestNG, Pytest, or Mocha) and version control systems like Git. - Familiarity with cloud platforms and environment provisioning for automation execution. - Exposure to building and testing real-time systems, including WebSocket-based communication and mobile messaging functionalities. - Excellent communication, collaboration, and problem-solving skills. - Solid understanding of SDLC, STLC, and Agile/Scrum methodologies. Nice to Have: - Any Contact Center or Telecommunications experience is a plus. - Experience with Playwright/Cypress or similar modern E2E tools. - Performance testing exposure (e.g., JMeter, Gatling, or k6). - Experience automating mobile apps using Appium, Espresso, or XCTest. - Knowledge of monitoring tools (Crashlytics, Firebase Performance, Datadog). - Understanding of Play Store/App Store release cycles and regression validation. What we offer: - Mediclaim Benefits - Paid Holidays - Casual/Sick Leave - Privilege Leave - Bereavement Leave - Maternity Leave - Paternity Leave - Wellness Coaching - Employee Referral Bonus - Professional Development Allowances - Night Shift Allowances RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.