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Technical Writer

1 month ago

Kolkata, West Bengal, India Vehere Full time
A technical writer will be in the process of creating, sharing, using and managing the product knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Key Roles and Responsibilities:

- Work closely with Engineering teams to create and maintain documents for products.
- Develop a comprehensive framework for acquiring, retaining & imparting the domain knowledge, relevant to the products.
- Lead the design, acquisition, implementation and continuous refinement of domain knowledge, processes and key documents and the strategies to transform key information and intellectual capital, into value.
- Development and implementation of technical content strategies for the web and internal systems including discovery, planning, analysis, migration, delivery and governance.
- Monitors and evaluates the technical knowledge, including external benchmarking and evaluation programs/opportunities.
- Review, deploy and publish knowledge to the relevant libraries / repositories and ensure adherence to workflow protocol and tools, in addition to ensuring timely delivery.
- Responsible to mentor a team of technical content writers. Review the content build for the technical audience, including Online/Offline User Guides, manuals, hands-on product training guides, troubleshooting and FAQ documents.
- Engage in continuous process improvements in content streamlining, information architecture with other team members and SMEs.
- Adhere to high quality work standards
- Responsible for maintaining Confidentiality, Integrity and Availability of Vehere's information assets including business critical information

Skills and Experience:

- BE/BTech with 4 years of relevant functional experience in technical writing and knowledge management.
- Experience in Cyber Security Domain will be an added advantage
- Experience in converting instructional design and learning theory into practical, actionable and impactful programs
- Excellent interpersonal skills, ability to develop important relationships with key stakeholders, good conflict management, and negotiation skills, ability to analyze complex issues to develop relevant and realistic plans, programs and recommendations.
- Demonstrated ability to translate strategy into action; excellent analytical skills and an ability to communicate complex issues in a simple way and to orchestrate plans to resolve issues and mitigate risks.
- Work collaboratively with SMEs and multiple teams to churn out quality and interactive content and storyboard.