Branch Manager
4 weeks ago
About the Role
We are looking for a Branch Manager who will be accountable for the P&L of a particular branch along with playing a strategic role in building processes and leading large teams. He/She will also be expected to drive the process, lead in-flow, marketing plans and customer experience for their specific city This role involves working closely with engineering, product, design and marketing teams to deliver results. It is a great role to get a microscopic view and first hand experience of the way businesses are built and scaled.
The charter for this role will include:
- To be accountable for the P&L account for a specific branch.
- Meet Allotted Branch targets (Leads, Applications & Visas)
- To lead a team of 25+ functional experts in counselling division and team leaders by demonstrating leadership skills through building teams, driving key process metrics, creating superlative work culture, bringing strong customer focus and leading the company to exponential growth.
- Pipeline forecast Management, Report & Data Management
- Working cohesively with a team of equally talented and passionate colleagues to develop short and long-term strategies to create a sustainable customer base and business model
- As part of the leadership team, you will audit, overlook and implement all operations initiatives for the organisation and efficiently manage teammates.
- Utilising a high level of work independence and autonomy of decisions to enable the team for 10X growth.
- Contribute in developing a strong & efficient counselling team & conduct Training sessions & help build a world-class team of counsellors
- Resolve escalations and ensure a smooth student journey and maintain high satisfaction ratings.
- Maintain high Satisfaction Ratings
- Implement Organisational Values, Goals & objectives within the team
- Collaborate with internal & external stakeholders to achieve set targets Identify, analyse and rectify operational issues in coordination with immediate supervisors
Ideal Persona:
- 4+ years of experience in P&L management, sales, or operations and managing a team of more than 10 team members
- Exceptional at operational excellence - defining, monitoring, improving processes and metrics
- Competent at managing multiple stakeholders across the business, channel partners, counsellors, operations, etc.
- Build strong client and non-client support through 100% compliance of application processes.
- Good skills in handling CRM.
Why is this a great opportunity for the right candidate :
- Experienced founding team
- Right to win - The founding team knows the business & its secrets inside out. We are starting with a significant head start and a precise plan of action
- Barriers to entry - This is a specialised play with natural barriers to entry, allowing for significant value creation for all equity holders
- Backed by marquee global investors
- Exposure to all aspects of company building - exposure to investors, fund-raising, decision making, building the team & culture
- All of the above perks of joining a high potential company very early, along with a competitive market salary.
Everyone at Leap is entrepreneurial, moves fast, and operates with extreme ownership.
There is minimal management and extreme autonomy.
If the above defines you, you will fight in snugly
What is Leap
We are building this and this and this
In short we are building the platform to drive global careers for millennials from emerging economies
We work at the exciting intersection of the 2 hottest trends around - edtech & fintech
And we love that we succeed as a business while powering the dreams of talented students
How far along are we
We are the leaders in our space by a mile
We are backed by Sequoia, Jungle Ventures, Owl Ventures & Harvard
Read the latest fundraising news here
Who are we as people
We have a lean, rockstar team.
We have come this far with a lean team because we love to increase the talent density with every new member we add. Yes, we are pickier than the usual company.
We hire slowly and deliberately
You can meet our founders here -> Arnav Kumar and Vaibhav Singh
Arnav tweets here
What will you be doing
We are now building our leadership team and would love to engage
This is a great time to join the rocketship and participate in the upside -
Broadly,
- You will have tearing-your-hair level complex & challenging problems to solve
- With massive upside, if you solve them
- In a super fast-paced environment that will challenge you
- With enough resources to play offence
- And mentorship from the founding team
Your move :)
- Want to skip the queue - Take out a few minutes and write a standout email to us at [Confidential Information] :)
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