Unified Collaboration Operations Engineer

Company Name VARITE India Private Limited About The Client Client is an Indian multinational technology company specializing in information technology services and consulting Headquartered in Mumbai it is a part of the Tata Group and operates in 150 locations across 46 countries Essential Job Functions Remotely lead the engineering deployment configuration and onboarding of Microsoft Teams Rooms Cisco Room Systems Crestron XIO Appspace Vyopta Pexip and related UC C platforms across a large-scale enterprise environment Provide expert remote support for collaboration tools including incident management troubleshooting and escalation through ServiceNow Manage and optimize backend administration portals such as Microsoft Teams Admin Center Microsoft MTR Pro-Management Portal Microsoft Intune Cisco Webex Control Hub Cisco Room OS Crestron XIO Appspace Vyopta and Pexip Validate and support complex UC C solutions and integrations ensuring seamless interoperability between Microsoft Cisco and third-party ecosystems Act as an escalation point for unresolved UC C issues delivering rapid expert-level resolution and leading root cause analysis for major incidents Conduct proactive performance analysis of collaboration systems identifying risks and implementing optimization strategies using tools like Vyopta and Appspace analytics Qualifications Experience Minimum 10 years Minimum 4 years of progressive experience in enterprise UC C engineering and escalations Experience in automation and scripting PowerShell APIs orchestration frameworks Proficiency in enterprise monitoring tools Azure Monitor Vyopta Utelogy Thousand Eyes Experience with AV-over-IP Crestron NVX Dante Extron NAV Q-SYS Multicast Formal education in Electronics Computer Science or a related field Mastery in Unified Collaboration ecosystems with expert-level troubleshooting across hardware software network and cloud platforms Deep expertise in Microsoft Teams Microsoft Teams Rooms Cisco Control Hub Cisco Room OS Cisco Room Systems ServiceNow Vyopta Pexip Appspace and Crestron XIO Experience with backend management portals Teams Admin Center MTR Pro-Management Portal Intune Webex Control Hub Crestron XIO Appspace Vyopta Pexip Microsoft Teams Administrator Associate MS-700 certification Strong background in enterprise networking QoS VLAN multicast firewall policies network security Proven leadership in high-severity incident management and RCA ownership Exceptional ability to collaborate with cross-functional teams vendors and executive stakeholders Demonstrated ability to mentor train and upskill support and engineering teams Excellent communication organizational and problem-solving skills How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status