
Risk Specialist, Abuse Risk Mining
3 weeks ago
Key job responsibilities
1. Scope and Influence
a. Mine large data sets and convert investigations into allegations of organized abuse on the Amazon website.
b. Investigate suspicious orders as well as selling and buying behavior that could pose a risk to Amazon
c. Consistently achieve/exceed weekly targets and quality standards for investigations to reduce the abuse bps and recommend policy changes by identifying new abuse types and identifying existing abuse patterns
d. Minimize Customers loss and monitory loss to Amazon through invalid concessions
e. Works on projects that design/improve tools or processes by testing and/or develops recommendations for management
f. Influences processes, project plans, and stakeholder interactions
2. Process Improvement
a. Use a combination of manual and automated tools to obtain information & report bugs
b. Focus toward improving customer experience and contributing toward Analytics and ML team goals
c. Take appropriate action to identify and help minimize the risk posed by abuse patterns, trends and evolution of known MOs from manual and bulk environment
d. Identify opportunities and contribute solutions for continuous improvement of investigations
e. Defines requirements, facilitates progress, identifies blockers, and increases the visibility of issues.
3. Execution and Communication
a. Coordinates the delivery of straight forward risk projects/goals.
b. Participates in deep dives and/or escalations
c. Drives risk mitigation through identification of abusive patterns.
d. Will provide inputs to Improve the quality for new batch hires and existing team through mentoring and quality audits
e. Communicates effectively both in verbal and written form on all investigative matters
f. Executes on key team priorities and assists teammates with execution
g. Participates in the development internal communication on key process changes for easy percolation to teammates
4. Technical
a. Occasionally Run basic SQL queries
b. 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
c. Will work on multiple internal tools that help during investigations 2+ years of experience in investigations, risk management
- 2+ years of experience in incident or crisis management, program management, or escalation handling
- Demonstrated experience working with cross departmental teams with proven collaboration skills
- Ability to think critically with the vision to work both tactically and strategically.
- Ability to function effectively in a dynamic, fast-paced environment while being organized.
- Experience with Microsoft Excel and SQL
• 6+ Months experience in risk/fraud/abuse investigations
• Bachelor's Degree in any quantitative discipline such as Information Systems, Computer Science,
• Statistics, Operational Research or Engineering
• Experience in working with databases and SQL in a business environment
• Prior experience in design and execution of analytical projects
• Experience in e-commerce / on-line companies in fraud / risk control functions
• Coding skills in one of the modern languages Java, Python, Scala
• Experience/knowledge of advanced machine learning techniques such as GBM, random forest
• Candidate has demonstrated the ability to begin solving complex investigations or escalations by diving deep to get to the root cause post considering all possible scenarios
• Candidate embodies Amazon's Leadership Principles and is a role model amongst their peers
• Goes above and beyond the standard SOPs & challenges the status quo to improve process and help in concession reduction programs.
• Is able to critically evaluate and link different non-linear data sets at scale to identify common abusive patterns & challenges the status quo to improve process and help in concession reduction programs.
• Seeks out opportunities across functions to improve and effectively push process improvements by continuously identifying newer abuse and making dynamic changes to existing SOPs
• Has a proven record of one or more program improvement task/initiatives driven and closed in existing role
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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