
Shift Manager – Fulfilment Centre
3 weeks ago
Job Description
Job Description
Key Responsibilities:
- Manage and oversee daily shift operations including picking, packing, dispatch, and team supervision
- Ensure adherence to operational KPIs - productivity, accuracy, and safety
- Lead, motivate, and manage on-ground teams to ensure high performance
- Coordinate with cross-functional teams like inventory, logistics, and customer support
- Drive process improvements and ensure compliance with SOPs
- Handle real-time operational challenges and provide effective resolutions
- Maintain shift reports, attendance, and operational dashboards
What We're Looking for:
- Graduate in any discipline (MBA is a plus)
- 2-4 years of experience in e-commerce FC or dark store operations
- Pharma industry experience is an added advantage
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Comfortable with shift-based work schedules
Preferred Skills:
- Familiarity with warehouse/inventory management systems
- Understanding of last-mile delivery processes
Experience in high-speed operational environments
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