Technical Customer Success Specialist
19 hours ago
Job Title: Technical Customer Success Specialist Location: Kashmere Gate (Hybrid) Experience: 2–3 Years Education: B.Tech (or equivalent technical degree) About the Role We are looking for a Technical Customer Success Specialist who can blend strong technical understanding with excellent customer engagement skills. In this role, you will ensure customers gain maximum value from our products, achieve seamless onboarding, and receive ongoing support that drives high product adoption and long-term success. You will collaborate closely with customers as well as internal teams including Product, Engineering, and Sales. Key Responsibilities - Act as the primary technical contact for assigned customer accounts. - Lead smooth onboarding and product implementation for new customers. - Understand customer use cases, challenges, and objectives to align product capabilities effectively. - Provide hands-on technical support, troubleshooting, and issue resolution within defined SLAs. - Build strong and trusted relationships with customer stakeholders. - Conduct periodic health assessments and business reviews to ensure satisfaction and high engagement. - Document customer feedback and work with Product and Engineering teams to drive improvements. - Identify and communicate upsell or cross-sell opportunities in collaboration with the Sales team. - Track and monitor customer adoption, usage patterns, and engagement metrics to reduce churn. - Create and update user guides, knowledge-base content, FAQs, and best practices to empower customers. Required Qualifications & Skills - B.Tech or equivalent technical degree with 2–3 years of experience in Customer Success, Technical Support, Implementation, or Pre-Sales. - Strong technical understanding of software products, APIs, integrations, workflows, and troubleshooting. - Excellent analytical and problem-solving skills. - Strong communication and interpersonal skills for building long-term customer relationships. - Ability to manage multiple customer accounts and priorities with high attention to detail. - Experience with Customer Success tools such as HubSpot, Salesforce, Gainsight, or similar is an advantage. - Proactive, customer-first mindset with a focus on delivering measurable outcomes and continuous value. What We Offer - Opportunity to work in a fast-growing and customer-driven SaaS organization. - Exposure to both technical and customer-facing responsibilities. - Collaborative environment with ample learning and career growth opportunities. - Competitive compensation and performance-based incentives.
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