15h Left Java Application/Production Support

2 weeks ago

Hyderabad, India Talent Worx Full time

Experience for Senior: 4 - 8 years

• Roles : Java Application/Production Support

• Responsibilities

o Investigate and drive support resolution with senior external clients. internal stakeholders and other Marquee engineering teams Serve as point of escalation for support issues from L1

o Automate manual processes to increase efficiency and reduce risk.

o Participate in on-call rotations and respond to incidents as needed.

o Continuously improve processes and systems to increase reliability and reduce risk.

o Influence and suggest improvements on roadmap for enhancing Marquee client experience.

o Create documentation /runbooks and code snippets to share with clients and internal engineering teams

o Providing mentorship and guidance to junior team members to ensure successful resolution of issues Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms. [Senior Role]

o Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed. Work closely with the engineering team to drive resolution of client issues. [Senior Role]

• Must Have Skills

o Primary Skill

 Hands on experience in programming languages - Java

 Debugging API calls, writing quality-of-life snippets for clients

 Creating scripts for debug tooling

 Basic knowledge Of UI and API integration

 Basic knowledge Of SQL

 Presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.

 Willing to execute on support issues while also building out the function and automating resolution of repeat issues

o Secondary Skills

• Experience with working in UNIX environment

• Hands on experience in scripting languages Shell script or Perl

• Basic knowledge of RDBMS environments such as Sybase ASE/IQ, Oracle or DB2 etc.

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