Senior Manager

Position Senior Manager - Training No Of Position Department Training Function Training Reporting to Regional Head - Training Band 4a 4b KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs for all offices in the assigned cluster Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required for the cluster leveraging DODs where required Delivering training in accordance with the learning journey design and blended delivery format - classroom training and or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Managing expectations of multiple OHs in a cluster and ensuring utmost coordination between offices Administrative Cluster Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance of all training sessions Responsible to capture attendance in TMS ELM within the stipulated time defined Responsible to plan travel for training sessions in various locations as required Responsible to co-ordinate with the OH and RML D in scheduling joint virtual in-person TCPMs Responsible to coordinate with the assigned Moderator prior to training sessions to ensure seamless delivery of training Understand and use all technology enablement tools available to a trainer such as TMS ELM interactive engagement training tool and the Digital Learning Platform Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents Sales Managers Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents Customers SMs Ps MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption adoption of digital learning platform Pass percentage of Agents in IRDA exams Activating agents month-on-month against the target Attendance of Agents and employees in training sessions Compliance on IRDA requirements Monthly Achievement against the target across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a Graduate in any discipline b At least 2-3 years in sales and 3-4 years in conducting sales training experience in life insurance is a plus c Co-ordination skills d Facilitation Skills KNOWLEDGE SKILLS ABILITIES Competency Level Result Orientation 5 Working With Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated self starter Position Senior Manager - Training No Of Position Department Training Function Training Reporting to Regional Head - Training Band 4a 4b KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs for all offices in the assigned cluster Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required for the cluster leveraging DODs where required Delivering training in accordance with the learning journey design and blended delivery format - classroom training and or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Managing expectations of multiple OHs in a cluster and ensuring utmost coordination between offices Administrative Cluster Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance of all training sessions Responsible to capture attendance in TMS ELM within the stipulated time defined Responsible to plan travel for training sessions in various locations as required Responsible to co-ordinate with the OH and RML D in scheduling joint virtual in-person TCPMs Responsible to coordinate with the assigned Moderator prior to training sessions to ensure seamless delivery of training Understand and use all technology enablement tools available to a trainer such as TMS ELM interactive engagement training tool and the Digital Learning Platform Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents Sales Managers Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents Customers SMs Ps MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption adoption of digital learning platform Pass percentage of Agents in IRDA exams Activating agents month-on-month against the target Attendance of Agents and employees in training sessions Compliance on IRDA requirements Monthly Achievement against the target across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a Graduate in any discipline b At least 2-3 years in sales and 3-4 years in conducting sales training experience in life insurance is a plus c Co-ordination skills d Facilitation Skills KNOWLEDGE SKILLS ABILITIES Competency Level Result Orientation 5 Working With Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated self starter