ERP Specialist Support Consultant

1 day ago

Hyderabad, Telangana, India NTT Data Full time
Job Description

G8 - Lawson Financials Support - Sr.Consultant

- To provide L1/L2 support for Lawson-Financials ERP V10(On-Prem) in OS/400 with database technology DB2.
- In-scope modules of Core Transaction Processing

- - Enterprise Financial Management (AP, MA, PO & GL)

- - Inventory

- - Costing

General requirements

- Provide L1 and L2 support for the Application Maintenance engagement which is heavy off-shore
- Nature of the work predominantly handling - Access, psw, sign on etc, application down incidents and user requests with interface issues / Printers / reports. L2 issues w.r.t timely processing of invoice jobs, Pos, functional issues etc.,
- Before getting into L1/L2 Support, person should be able to take KT as needed as per the defined process, provide steady state support as per KPIs/SLAs.
- Document support process, standard operational procedures, support reference manuals.
- To be able to work 10x5 model (1.30 pm to 11.30 pm IST) on working days, week-end on-call for Hi-Sev/Hi-Pri tickets - Demonstrate. Positive work attitude & communication in work co-ordination & meetings, status reporting. Be flexible to stretch for any critical business needs.
- Support disaster recovery, BCP as needed
- Should have strong experience in support engagements, using the ITSM/ Ticket management tools with fair understanding of Ticket life cycle both, on incidents/user requests, response/recovery SLAS/escalation procedures.
- Perform Root cause analysis on repeated support issues and provide continuous improvements. Automate any manual processes, procedural user requests etc.,
- To be able to independently work and at the same time, be a good team player to collaborate with stake holders both internal and external as necessary.
- To be ready and flexible to cross trained on the job any interfacing apps, additional skills, any additional tools to provide improved service to customer.
Escalate issues to the Lead/PM/DM in a timely manner and be associated for issue resolution.
Note:

- 1st Preferred location - Hyderabad, 2nd Preferred Location - Bengaluru, 3rd Preferred Location - Chennai, though currently Hybrid model.
- To be flexible work in Remote and work from office as directed by Organization leadership.

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