Gain - Central It - Microsoft Systems Analyst

Job Title Microsoft Systems Analyst Location Mumbai Andheri Reports to IT Operations Manager Primary Purpose To strengthen and advance the organisation s IT infrastructure by implementing and managing modern Microsoft technologies that ensure secure efficient and scalable operations The Microsoft Systems Analyst will take ownership of implementing and managing endpoint management device lifecycle automation security tooling across Intune Autopilot Defender Sentinel and other IT Tools Acting as a key technical expert they will improve system reliability enhance security posture and support continuous improvement across IT processes Main Responsibilities The Microsoft Systems Analyst will manage and enhance the organisation s Microsoft environment including Intune Autopilot Defender and Sentinel to ensure secure efficient and reliable operations They will oversee device management implement security policies monitor threats and support incident investigation The role also involves reviewing and improving existing systems and processes while serving as a senior technical escalation point for the Helpdesk to resolve complex issues and maintain high-quality IT support Microsoft Endpoint Device Management Implement configure and manage Microsoft Intune across Windows macOS iOS and Android environments Knowledge of Apple Business Manager Lead the deployment and optimisation of Windows Autopilot for seamless device provisioning and lifecycle automation Develop and maintain configuration profiles compliance policies and application deployment strategies Security Compliance Implement and manage Microsoft Defender for Endpoint ensuring advanced threat protection and continuous monitoring Define enforce and maintain security baselines and device policies Assess security events vulnerabilities and incidents to support remediation and continuous improvement Microsoft Sentinel Monitoring Implement configure and maintain Microsoft Sentinel SIEM and SOAR capabilities Build and optimise analytics rules dashboards and automated response playbooks Investigate and analyse security incidents using Sentinel tools and integrated data sources Systems Analysis Improvements Analyse existing systems workflows and processes to identify areas for optimisation or automation Support IT infrastructure projects upgrades and new technology rollouts Create and maintain technical documentation SOPs and internal guides for the wider IT team Helpdesk Escalation Support Act as a Tier 3 escalation point for the Helpdesk team providing advanced troubleshooting across endpoint identity security and platform issues Provide guidance mentoring and knowledge-sharing to Helpdesk analysts Ensure complex technical issues are resolved efficiently and root causes are addressed General IT Support Collaborate with cross-functional teams to ensure seamless IT operations and secure system integrations Provide support for Microsoft 365 services including Azure AD Entra ID Exchange Online SharePoint and Teams Assist with identity access and compliance management Professional skills experience Proven experience as an Systems Analyst Systems Engineer or similar senior technical role Hands-on expertise with Microsoft Intune Endpoint Manager Windows Autopilot Microsoft Defender for Endpoint Policies baselines and compliance frameworks Microsoft Sentinel Strong understanding of modern device management Zero Trust concepts and Microsoft security technologies Experience with Azure AD Entra ID conditional access MFA and identity security Personal Qualities Advanced troubleshooting and analytical skills Excellent communication and mentoring abilities A positive proactive attitude with a commitment to finding effective solutions and improving services Effective communicator -both written and verbal -and adept at adapting style and approach to the needs of the audience