Telecaller

4 weeks ago

Bengaluru, India DKL COLLECTION AGENCIES LLP Full time

Company Overview: DKL COLLECTION AGENCIES LLP

- Legal Structure: Limited Liability Partnership (LLP)
- Date of Incorporation: 29 April 2025

- Registered Office and workplace
- No. 6, First Floor, Pipeline Road, Prem Nagar, Laggere, Bangalore North, Karnataka, India – 560058

Package: 12,000

Interest, please send your CV to +91 9036408885

🎯 Key Responsibilities

- Debt Recovery Calls: Contact customers with overdue payments to remind, negotiate, and facilitate repayment.
- Account Follow-Up: Track assigned accounts, maintain regular follow-ups, and escalate unresolved cases.
- Payment Coordination: Guide customers on payment modes, timelines, and resolve basic queries related to dues.
- Documentation: Accurately record call outcomes, payment commitments, and update CRM or collection software.
- Compliance Adherence: Ensure all interactions follow RBI guidelines, company policies, and ethical standards.
- Skip Tracing Support: Assist in locating unreachable customers using available data and tools.
- Feedback Loop: Share recurring customer concerns or disputes with the legal or escalation team for resolution.

🧠 Required Skills & Competencies

- Communication Skills: Clear, assertive, and respectful verbal communication in English and regional languages.
- Negotiation Ability: Persuasive approach to encourage timely payments while maintaining professionalism.
- Empathy & Patience: Handle sensitive conversations with tact, especially in hardship or dispute cases.
- Data Accuracy: Strong attention to detail in logging call notes and updating customer records.
- Tech Familiarity: Basic proficiency in MS Excel, CRM platforms, and call management systems.
- Discretion: Maintain confidentiality of customer data and financial information

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