Product Designer

2 weeks ago

Pune India Maloo Group Full time

Job Description

Job Title - Product Designer - UX (B2C , Fintech)
Years of Experience - 1 to 3 Years (Kindly refrain from applying if you have more than 3 yrs of Experience)

Role & Responsibilities
Product Conceptualization & UX Strategy Development:
Conceptualize customer experience strategies
Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
Develop and implement UX strategies that align with business objectives.
Stay up-to-date with industry trends and best practices in UX & UI for AI.
Assist in defining product requirements and features.
Use data analytics to inform product strategy and prioritize features.
Ensure product alignment with customer needs and business goals.
Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.
Create wireframes, prototypes, and mock-ups using tools like Figma
Conduct usability testing and iterate designs based on feedback
Employ tools like X-Mind for brainstorming and mind mapping
Customer Journey Analysis:

Understand and map out customer journeys and scenarios.

Identify pain points and opportunities for improvement.
Develop customer personas and empathy maps.

Cross-Functional Collaboration:

Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives.

Coordinate with development teams to ensure UX designs are implemented accurately.
Data Analytics and Tools:
Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data.

Leverage data to drive decisions and optimize customer experiences.
Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.

Ideal Candidate

Bachelor's or Master's degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).

1+ years of experience in CX/UX roles, preferably in a B2C environment.

Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
Excellent communication and collaboration skills.

Proven experience in managing cross-functional teams and projects.
Strong background in data analytics and data-driven decision-making.
Expert understanding of user experience and user-centered design approaches
Detail-orientation with experience and will to continuously learn, adapt and evolve
Creating and measuring the success and impact of your CX designs
Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
Experienced in designing responsive websites as well as mobile apps
Understanding of iOS and Android design guidelines
Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
Excellent communication skills to be able to present their work and ideas to the leadership team.

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