Vice President, Head Of Agentic Customer Experiences

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Vice President Head of Agentic Customer Experiences ACE - Agentic AI Role Summary As Genpact transforms from a process-centric BPO into a digital-first technology-led enterprise the Head of Agentic Customer Experiences ACE plays a mission-critical role in shaping how clients experience that shift This role leads the design and orchestration of immersive high-impact experiences that bring Agentic AI to life translating complex business challenges into innovation opportunities The focus is on designing industry-specific journeys using Genpact s platforms products and services in collaboration with cross-functional teams and ecosystem partners to drive measurable business outcomes Key Responsibilities Design Client-Centric Experiences Architect differentiated industry-tailored experience journeys that demonstrate tangible value through Agentic AI Align storytelling to client personas pain points and digital transformation priorities Lead Scale Value Studios Globally Partner with and drive Value Studios across India the US and the UK Continuously evolve these spaces to showcase Genpact s innovation vision and success stories through compelling narratives and demonstrations Map Innovation to Business Value Leverage industry value chain frameworks to design experiences that visualize ROI across efficiency growth and CX Integrate product delivery and domain inputs to ensure business relevance Drive Client Engagement Executive Stakeholder Management Act as a strategic advisor to client CXOs internal sales and domain teams Convert discovery into deals by shaping client conviction through immersive experiences Facilitate Innovation Workshops Evangelization Conduct executive workshops and design thinking sessions using Agentic AI tools Position Genpact as a trusted innovation partner and technology transformation leader Track Impact Operationalize ACE Success Deliver against KPIs such as Lift in conversion and pipeline velocity from studio engagements Net new opportunity origination from experience-led discovery Client retention and upsell through differentiated engagement Improved CSAT and NPS through Agentic AI-led experiences Qualifications we seek in you Minimum Qualifications Bachelor s Degree or equivalent Why This Role Matters This is a strategic enabler of Genpact s tech-forward evolution a role that bridges vision with client action As Head of ACE you are the face of innovation for our clients driving belief in our capabilities building trusted experiences and powering the transformation journey through design storytelling and collaboration You will influence how Genpact is perceived not just as a solution provider but as a beacon of Agentic AI-led transformation Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training