Operations Manager

2 weeks ago

Bengaluru, India Stripe Full time

Job Description

Responsibilities

- Recruit, manage, coach, and develop a team of in-office Financial Crimes Operations Associates
- Guide your team in completing decision reviews for Enhanced Due Diligence (EDD) for high and very high risk businesses
- Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact
- Build a great culture and ensure team members are happy, effective, and growing in their career
- Set clear goals and direction, and provide regular feedback on team members performance
- Be data-driven in your analysis of performance, and in your decision making
- Transmit and foster our values, serving as a beacon of Stripe s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

We re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

- At least 8+ years of direct people management experience
- Experience with payments, risk, compliance, and/or financial services industry operations
- Expertise in Financial crimes specifically in AML investigations and/or EDD Experience conducting in-depth user Know Your Customer, Customer Identification Program and CDD requirements, nature of business, adverse media, high risk country / business sector reviews in EDD work flows
- Excellent written and verbal communication skills in English
- An ability to partner effectively with internal globally distributed stakeholders
- Strong operational background including new process launches and service delivery
- Passion for process improvement and innovation

Preferred Qualifications

- Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives
- Familiarity with the financial crime technology stack (including watchlist management systems, case management tooling, transaction monitoring and screening)
- Experience in building and scaling new teams from zero
- Experience operating in a high growth technology company

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