Manager - Reconciliation

Job Summary Strategy Work in line with Group Strategy Business Support the unit in achieving the common goals Processes Learn and manage system changes without any impact post production People Talent Handle a big team and develop talent Risk Management Ensure strict adherence to various RISK policies and control around the process Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the country business unit function XXX team to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Insert local regulator e g PRA FCA prescribed responsibilities and Rationale for allocation Where relevant - Additionally for subsidiaries or relevant non -subsidiaries Serve as a Director of the Board of insert name of entities Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders All Ops stakeholders in-country GBS related to reconciliation product teams Project Product owners Technology teams Key Responsibilities Manage account reconciliation activities covering Nostro account reconciliations Internal GL account suspense and sundry reconciliations Trade Stock and Position reconciliations Credit Card ATM retail branch banking reconciliations Perform error free reconciliation as per procedures DOI Reconciliation Policy using reports from various transaction processing and recon applications Prior experience of working with TLM Transaction Lifecycle Management or any automated reconciliation platform preferred Handle customer queries and correspondence both internal and external and maintain effective working relationships with all departments country and internal stakeholders including technology teams Ensure effective follow ups and escalations both internal and external in resolving outstanding reconciliation items process and system issues as per agreed SLA reconciliation matrix DOIs Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue open reconciliation break with clear articulation of the requirement and attention from them is a must Actively look for opportunities to standardize processes automate eliminate non value added activities and implement them for process improvements Liaise extensively with a wide set of senior stakeholders get required support to resolve long outstanding reconciliation open items and get buy -in to implement process system changes Continuously improve team productivity to the standards prescribed Create sufficient back-ups for each process to eliminate key staff risk at any point of time Work to reduce System Downtime in collaboration with technology teams Perform end-to-end analysis of reconciliation processes and controls and propose solutions for addressing gaps from a reconciliation perspective Perform root-cause analysis of reconciliation errors and issues with clearly articulated mitigation plans Follow up on risks with both internal teams and external stakeholders for timely closure without becoming overdue and promptly update actions to risk teams ahead of target timelines Familiarize with Group Operational Risk Group Money Laundering Prevention and other Policy and Procedures to the extent applicable Uphold the values of the Group and Company at all times Comply with all applicable rules regulations and Company Group Policies Ensure adherence to all SLAs and proper updation of all logs such as TAT system downtime errors and exceptions log Carry out BCP tests Assist in Department Group related projects Skills and Experience Business Analysis Stock Cash recon knowledge Trade recon knowledge FM Product knowledge i e FX Money Market Derivatives SS Product knowledge i e Custody and FS TLM Knowledge Presentation skills Qualifications Graduation in any discipline Extensive TLM system and workflow knowledge essential Knowledge of multiple product functions preferably Financial Market Securities Services systems processes Working knowledge of reconciliations performed for the group An analytical risk-based approach with good communication skills and team ethic required though should be able to work autonomously when required Knowledge of MS suite of applications required preferably at Intermediate Expert level About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 28345