15h Left: Customer Success Manager, CA, RBS
1 week ago
DESCRIPTION
More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store.
As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners.
The Amazon Essentials Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a strategic business consultant, you will advise a portfolio of 15 -20 businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner.
Given the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in Canada.
Regular shift timing for this role would be 4 PM to 1 AM IST.
About Amazon
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA
Key job responsibilities
. Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes.
. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers potential.
. Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
. Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs.
. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon.
. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.
. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers.
. Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.
. Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans.
Regular shift timing for this role would be 4 PM to 1 AM IST.
A day in the life
. We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across Canada to develop our Essentials program as we deliver it.
. As a Customer Success Manager we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics.
. As a Customer Success Manager, you will have the opportunity to work with 15 - 20 small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth.
BASIC QUALIFICATIONS
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
PREFERRED QUALIFICATIONS
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
▷ 15h Left: Application Engineer, RBS TECH
4 weeks ago
India Amazon Music Full timeJob Description DESCRIPTION Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c)...
-
India Amazon Music Full timeJob Description DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its...
-
Sr. Program Manager, RBS
2 weeks ago
India Amazon Music Full timeJob Description DESCRIPTION Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c)...
-
India Amazon Music Full timeJob DescriptionDESCRIPTIONAmazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its...
-
Sr. Program Manager, RBS
2 weeks ago
India Amazon Music Full timeJob DescriptionDESCRIPTIONRetail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports...
-
Support Engineering Manager, RBS
3 weeks ago
India Amazon Music Full timeJob Description DESCRIPTION Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c)...
-
Application Engineer, RBS
4 weeks ago
India Amazon Music Full timeJob Description DESCRIPTION Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c)...
-
Software Development Manager, RBS Tech
2 weeks ago
India Amazon Music Full timeJob DescriptionDESCRIPTIONRetail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports...
-
Software Development Manager, RBS Tech
2 weeks ago
India Amazon Music Full timeJob Description DESCRIPTION Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c)...
-
Customer Success Manager, NA, RBS
2 weeks ago
India Amazon Music Full timeJob DescriptionDESCRIPTIONMore than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of...
-
Application Engineer, Sapien
3 weeks ago
India Amazon Music Full timeJob Description DESCRIPTION Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c)...
-
India Amazon Music Full timeJob DescriptionDESCRIPTIONAmazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon's flywheel.The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate...
-
Application Engineer, RBS TECH
3 weeks ago
India Amazon Music Full timeJob Description DESCRIPTION Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c)...
-
▷ 15h Left! Customer Success Manager
4 weeks ago
India PayPal Full timeJob Description The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided...
-
India Amazon Music Full timeJob Description DESCRIPTION RBS Retail Efficiency team is looking for Sr. Program Manager to drive defect elimination for WW Retail under Retail Efficiency program. In this role, you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to...
-
▷ 15h Left! Customer Success Executive
4 weeks ago
Mumbai, India ZingHR Full timeJob Description Job Title: Customer Success Executive Work Location: ZingHR India Office ( Mumbai, Delhi ,Bangalore ) Type of Work Mode: Work from Office Working Days & Hours: Shifts - Monday to Friday OR Sunday to Thursday, 10:30am to 7:30pm Reporting Manager: Customer Success Head Experience: 2 to 8 years Job Description: - ZingHR is looking for...
-
India Amazon Music Full timeJob DescriptionDESCRIPTIONAmazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon's flywheel.The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate...
-
India Amazon Music Full timeJob Description DESCRIPTION RBS Retail Efficiency & Paid Selling Partner Services (PSPS) team is looking for a Program Manager to drive Retail Efficiency program. In this role you will be expected to partner with Amazon Retail and 3P teams WW on identify automation opportunities, size the problem and own E2E automation via Sapien by collaborating with...
-
Seller Consultant, NA, RBS
1 week ago
India Amazon Music Full timeJob DescriptionDESCRIPTIONAmazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers - sellers, the highest level of services, encouraging them to participate to grow their businesses on Amazon.Strategic Account Services (SAS) in partnership with Retail Business Services (RBS) is a paid B2B...
-
27/02/2025) Application Engineer, RBS TECH
2 weeks ago
India Amazon Music Full timeJob DescriptionDESCRIPTIONRetail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports...
